Company: State of Florida

Location: Orlando, FL

Job description: Requisition No: 834789Agency: Agency for Persons with DisabilitiesWorking Title: ADMINISTRATIVE ASSISTANT I – 67053431Pay Plan: Career ServicePosition Number: 67053431Salary: $33,760.00 – $36,750.17 AnnuallyPosting Closing Date: 08/13/2024Total Compensation EstimatorPOSITION: Administrative Assistant I – Career ServiceWORKING TITLE: Administrative Assistant IPOSITION NUMBER: 67053431OPEN COMPETITIVE OPPORTUNITYThe Benefits of Working for the State of FloridaWorking for the State of Florida is more than a paycheck. The State’s total compensation package for eligible employees features a highly competitive set of employee benefits, including:

• Annual and Sick Leave benefits.
• Nine paid holidays and one Personal Holiday each year.
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options.
• Retirement plan options, including employer contributions (For more information, please click

). * Flexible Spending Accounts.

• Tuition waivers.
• And more! For a more complete list of benefits, visit

. * Paid Maternity and Parental Leave.The Agency seeks team members who demonstrate the qualities of being humble, hungry, and smart and lead others to embody the same. This entails lacking excessive ego, sharing credit, being self-motivated, and exercising good judgment and intuition regarding the subtleties of group dynamics.This position with APD will serve staff and management across the Agency. Your work will impact the workplace culture, our community, and the population we serve as we continuously strive to achieve the Agency’s mission.*Responses to the qualifying questions are required and must be verifiable based on your submitted application, and “see resume” will not be considered an acceptable response.SALARY RANGE$33,760.00 – $36,750.17 Annually $1,298.46 – $1,413.47 Bi-weeklyPosition SummaryThis is an administrative position providing support to the Regional Operations Manager, Administrative Assistant II and Senior Behavior Analyst in the operation of the Central Region.The Work You Will Do

• Assists with clerical duties, ordering supplies, and completing purchase and requisition duties for the Central Region.
• Assists with Behavioral Service Referrals and Renewals. This includes entering and tracking behavioral services by client name, for initial eligibility or approval and renewal date (when appropriate) for behavioral assessments, behavioral analysis service hours, behavior assistant hours, ADT 1:1’s or 1:3’s, Personal Supports, BF/IB or Beh/Med eligibilities. Maintains, copies and distributes BASE (eligibility) forms to appropriate recipients and providers. Contacts providers to request missing documentation, retrieves documents from email and files with correct naming conventions.
• Coordinates LRC-related Activities. Receives and acknowledges receipt of new and revised behavior programs submitted for (re)review by behavior analysis providers. Scans, copies and distributes programs to committee members for review. Generates initial agenda, schedules LRC meetings and notifies members and presenters of new program and returning program reviews based upon LRC tracker. Transcribes LRC minutes, tracks LRC decisions and provider caseloads. Provides copies of documents to providers generated during the LRC, including minutes, checklists, program approvals and service eligibility paperwork to behavior providers and WSCs. Maintains current contact information for LRC members and participants.
• Tracks Required Follow-up Activities. Logs, tracks and updates consumers and providers requiring follow-up by the Senior Behavior Analyst, resulting from ICF/IDD transitions, Incident Reports, remediation of QIO Alerts or provider Reactive Strategy Reports. Alerts the Senior Behavior Analyst regarding any needed follow-up or time frames for due dated assignments. Receives, files and logs completion of reports from the Senior Behavior Analyst or from providers as response to follow-up. Assists the Senior Behavior Analyst in contacting providers to gather requested and required documents.
• Other duties as assigned.

Minimum Qualifications

• High School diploma or equivalent.
• Must have at least two years’ administrative or clerical experience.
• Customer service experience.
• Experience in using Microsoft applications.

Knowledge, Skills, And AbilitiesKnowledge of:

• To use Microsoft Office Programs (Word, Excel, Outlook, Teams, & SharePoint)
• To use APD iConnect to complete business processes.

Ability to:

• Handle telephone calls in a courteous and effective manner.
• Organize files and other records.
• Use tracking systems to monitor and complete work assignments within required timeframes.
• Communicate effectively.
• Establish and maintain effective working relationships with others.

Additional InformationProfile CompletionTo qualify for this position, applicants must complete all fields in the Candidate Profile, including their work history with the month and year.Resumes and other documentation can be attached to provide additional information but will not replace the required completed Candidate Profile.Retiree NoticeIf you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon your retirement date.Direct Deposit ProgramAs a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.Background Screening RequirementIt is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.APD only hires U.S. citizens and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-verify), which electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).All applicants should complete the online application process. If you need assistance applying for this position, please call the People First service center at 1-877-562-7287.Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking . All documentation is due by the close of the vacancy announcement.
The Agency for Persons with Disabilities is seeking candidates for the position of Administrative Assistant I with a salary range of $33,760.00 – $36,750.17 annually. The position includes benefits such as annual and sick leave, State Group Insurance coverage, retirement plan options, tuition waivers, and paid maternity and parental leave. The responsibilities include providing administrative support, ordering supplies, completing purchase and requisition duties, and assisting with Behavioral Service Referrals and Renewals. Applicants must have a high school diploma, two years of administrative or clerical experience, and experience with Microsoft applications. The job requires handling telephone calls, organizing files, using tracking systems, and effective communication skills. Applicants must complete all fields in the Candidate Profile and undergo Level 2 background screening as a condition of employment.
Job Description

Title: Customer Service Representative

Location: Philadelphia, PA

We are currently seeking a Customer Service Representative to join our team in Philadelphia. The ideal candidate will have previous experience in a customer service role and excellent communication skills.

Responsibilities:

– Answer incoming customer inquiries via phone and email
– Assist customers with product information, pricing, and availability
– Process customer orders and handle returns or exchanges
– Resolve any customer complaints or issues in a timely and professional manner
– Maintain accurate records of customer interactions and transactions

Qualifications:

– High school diploma or equivalent
– 1+ years of experience in a customer service role
– Strong communication and interpersonal skills
– Excellent problem-solving abilities
– Proficient in Microsoft Office applications
– Ability to work in a fast-paced environment and prioritize tasks effectively

If you are a customer service-oriented individual looking to join a dynamic team, we want to hear from you. Apply now!

Expected salary: $33760 – 36750.17 per year

Job date: Wed, 07 Aug 2024 22:07:30 GMT