Company: Five Star Drywall & Acoustical Systems, LLC

Location: Kyle, SK

Job description: We are looking for a call center customer service representative to provide outstanding service to our customers and potential customers. You will be required to answer queries, handle complaints, and troubleshoot problems in a professional and polite manner to ensure effective resolution and customer satisfaction.Responsibilities:

• Receiving or making a high volume of calls from or to customers.
• Striving to achieve first call resolution and maintain the quality of service provided by the call center.
• Using listening skills to understand the needs and complaints of the customer before offering them the best possible solution.
• Responding efficiently to customers and creating a positive experience.
• Remaining calm and professional while dealing with angry customers and providing them with the best solutions to resolve their issues.
• Joining a team of Call Center Customer Service Representatives and building a positive relationship of teamwork, trust, and excellence.
• Understanding and using the required software, reports, tools, and metrics.
• Transferring and escalating the calls to the appropriate department if needed, such as sales.
• Participating in training and striving to increase and improve existing skills.
• Adhering to all company policies and procedures.

Requirements:

• High school diploma or equivalent.
• More education or experience may be preferred.
• Exceptional telephone manner, customer service skills, active listening skills, verbal, and written communication skills.
• Proficiency with computers, especially with regards to CRM software.
• Ability to resolve conflict and diffuse tension.
• Strong time management skills.
• Being able to speak more than one language fluently would be highly advantageous.

The content discusses the job requirements and responsibilities for a call center customer service representative. The role involves providing outstanding service to customers through answering queries, handling complaints, and troubleshooting problems in a professional and polite manner. Responsibilities include handling a high volume of calls, achieving first call resolution, understanding customer needs, and remaining calm with angry customers. Requirements include a high school diploma, exceptional communication skills, proficiency with CRM software, conflict resolution abilities, and fluency in multiple languages is advantageous. Training and adherence to company policies are also necessary.
Title: Receptionist

Location: Vancouver, BC

Company: Green Thumb Industries

Job Type: Full-time

Salary: Commensurate with experience

Job Description:

Green Thumb Industries is seeking a friendly and organized receptionist to join our team in Vancouver, BC. The ideal candidate will have excellent communication skills, be able to multi-task, and have a positive attitude. Responsibilities include answering phone calls, greeting visitors, scheduling appointments, and assisting with administrative tasks as needed. The receptionist will be the first point of contact for clients and visitors, so professionalism and customer service skills are essential.

Requirements:

– High school diploma or equivalent
– 1+ years of experience in a receptionist or customer service role
– Proficiency in Microsoft Office Suite
– Excellent communication skills, both verbal and written
– Ability to multitask and prioritize tasks effectively

If you are a motivated individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity with Green Thumb Industries.

Expected salary:

Job date: Thu, 21 Mar 2024 23:54:20 GMT