Company: The Boyd Group

Location: Ottawa, ON

Job description: Company: Assured AutomotiveJob Description:The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facilities KPIs.Key Job Responsibilities ​Role and RequirementsEnsure ASE is updated efficiently and accurately with pertinent details from every customer interactionProvide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer serviceEnsure compliance with all insurance client requirements, processes and metricsEnsure compliance with all Wow Operating Way’s regarding customer drop-offs, repair planning, customer communication, and deliveryCommunicate all customer requests and needs to appropriate team membersProvides positive energy when greeting customers in person and on the phoneUnderstanding of all required Insurance programs and proceduresParticipate in daily “production walks” with the Management Team, as requiredSupport all team members when requiredParticipate in monthly Health & Safety and staff meeting (if required)Attend training, information sessions and workshops recommended by Store ManagerMaintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)Uphold Assured’s Core Values : Honesty, Integrity & RespectConsistently demonstrates actions and behaviors supporting our “10 Promise”Work Tools to be UtilizedScheduling Tool: Progi Calendar, Google CalendarsManagement Information System: Summit, Repair CentreRental Management: ARMS, DialBasic Knowledge: Mitchell, AudatexEducation and/or Experience Required ​Knowledge of Repairs and OE GuidelinesHigh School Diploma or equivalentAwareness of where to look for answersBasic Computer SkillsCompliance for DRP’s Minimum of 1-year experienceMust be willing to complete ICAR TrainingValid Driver’s LicenseRequired Skills/Abilities ​Awareness of where to look for answersBasic Computer SkillsCompliance for DRP’s Minimum of 1-year experienceMust be willing to complete ICAR TrainingValid Driver’s LicensePlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.#AAEST
Assured Automotive is seeking an Estimator to provide exceptional customer service and coordinate repair needs for customers. The Estimator accurately assesses vehicle damage, communicates with insurance companies, and ensures compliance with all company policies and procedures. Requirements include knowledge of repairs and OE guidelines, basic computer skills, and a valid driver’s license. The Estimator must also be willing to complete ICAR training and uphold the company’s core values. This role plays a vital role in achieving the repair facility’s KPIs and providing a positive customer experience.
Job Description:

We are currently seeking a motivated and organized individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing excellent customer service to our clients, handling inquiries and concerns, and processing orders.

Responsibilities:
– Answering incoming calls and responding to customer inquiries
– Providing information about products and services
– Handling and resolving customer complaints
– Processing customer orders and arranging for shipments
– Updating customer records in the database
– Assisting with other administrative tasks as needed

Qualifications:
– High school diploma or equivalent
– Previous customer service experience preferred
– Excellent communication and interpersonal skills
– Strong attention to detail and problem-solving abilities
– Ability to multitask and work in a fast-paced environment

If you are a team player with a positive attitude and a passion for providing top-notch customer service, we would love to hear from you. Apply now to join our dynamic team!

Expected salary:

Job date: Sun, 15 Sep 2024 01:37:10 GMT