Company: Michaels Stores

Location: Saint John, NB

Job description: Store – SAINT JOHN, NBDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
• Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
• Plan and lead the execution of class and in-store events in accordance with Company programs
• Lead the omnichannel processes
• Manage and execute shrink and safety programs
• Assist with cash reconciliation and bank deposits
• Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
• Assist with the onboarding of new Team Members
• Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
• Serve as Manager on Duty (MOD)
• Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
• Acknowledge customers, help locate the product and provide solutions
• Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
• Manage and execute the shrink and safety programs
• Cross train in Custom Framing selling and production
• In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assignedPreferred Knowledge/Skills/AbilitiesPreferred Type of experience the job requires:

• Retail management experience preferred

Physical RequirementsWork Environment

• Ability to remain standing for long periods of time
• Ability to move throughout the store
• Regular bending, lifting, carrying, reaching, and stretching
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment
• If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

• Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.We’re here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.To review a comprehensive list of benefits, please visit (MIKBenefits.com)
The content describes a Store Manager position in Saint John, NB. The role involves delivering a customer-centric shopping experience, managing front-end operations, and leading omnichannel processes. Responsibilities include enforcing SOPs, managing team performance, executing events, handling cash reconciliation, training team members, and managing shrink and safety programs. The Manager on Duty role is also included. Preferred qualifications include retail management experience. Physical requirements may include standing for long periods, lifting heavy boxes, and working in various environments. The job also involves interacting with customers, stocking, and potentially cross-training in custom framing. Hours may include nights, weekends, and early mornings. Applicants must meet legal requirements for the job in Canada. Michaels is an Equal Opportunity Employer with a focus on creating an inclusive work environment.
Title: Customer Success Manager

Location: Toronto, Ontario, Canada

Company: Confidential

Job Type: Full-time

Salary: Not specified

Job Description:
– The Customer Success Manager will be responsible for managing and developing relationships with clients, ensuring that their needs and expectations are met.
– Act as the main point of contact for clients, providing them with support, advice, and guidance on how to best use the company’s products or services.
– Develop a deep understanding of the client’s business needs and goals in order to provide tailored solutions.
– Work closely with the sales team to identify and pursue upsell and cross-sell opportunities with existing clients.
– Monitor and track client satisfaction, and address any issues or concerns in a timely and effective manner.
– Collaborate with internal teams, such as product development and implementation, to ensure that client needs are met.
– Provide regular reporting and updates to management on client accounts and performance.

Qualifications:
– Bachelor’s degree in Business Administration or related field.
– Minimum of 3 years experience in a customer-facing role, preferably in customer success or account management.
– Excellent communication and interpersonal skills.
– Strong problem-solving and analytical abilities.
– Ability to build strong relationships with clients and colleagues.
– Knowledge of CRM software and proficiency in Microsoft Office Suite.
– Experience working in a fast-paced, dynamic environment.
– Bilingual in English and French is an asset.

Expected salary:

Job date: Wed, 03 Apr 2024 07:51:51 GMT