Company: Rona

Location: Canada

Job description: By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.Our expectations:The primary function of the Customer Service Associate (CSA) is to assist customers with all of their shopping needs. The CSA is required to respond to customer inquiries and support them throughout their shopping experience including promoting customer loyalty plans and/or extended protection/replacement plans where appropriate. Duties also include processing customer sales and returns by operating a cash register, handling internet and pickup orders, looking up merchandise information for price matches, and assisting other team members as needed. This position reports to an Assistant Store Manager and takes daily direction from a Department Manager. This position does not have direct reports.Your role:

• Address customer complaints over the phone and in person
• Maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks
• Complete all other duties as assigned

The qualifications we are looking for:

• At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information
• At least 6 months of experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information
• Degree or diploma in Business, Retail, or Management, specialty related to department (e.g., design, appliances), or in a related field
• At least 6 months of experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits
• At least 6 months of retail experience
• At least 6 months of experience as a cashier
• Ability to lift up to 25 pounds without assistance; may lift up to 30 pounds with or without assistance

Wage: $17.60 – $19.00. Pay can vary based on experience. Pay is for position and location advertised.RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
By joining the RONA family, employees can expect benefits such as an inclusive and safe working environment, work-life balance promotion, employee discounts, insurance, opportunities for advancement, involvement in the community, teamwork, ongoing training, a comprehensive training program for new hires, a student incentive program, and more. The company values employee input and offers career opportunities that match ambitions and allow for skill development. The primary function of a Customer Service Associate involves assisting customers with their shopping needs, responding to inquiries, processing sales and returns, and ensuring a safe work environment. Qualifications for the role include computer and handheld device experience, a degree or diploma in a related field, selling products based on customer needs, and retail and cashier experience. The wage for this position is $17.60-$19.00, with variations based on experience. RONA is committed to diversity and inclusion in the workplace.
Title: Customer Service Representative

Location: Vancouver, BC

Salary: $25 per hour

Job Type: Full-time

Our company is seeking a Customer Service Representative to join our team in Vancouver, BC. In this role, you will be responsible for providing exceptional customer service to clients. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to work well in a fast-paced environment.

Responsibilities:
– Answering customer inquiries via phone, email, and chat
– Handling customer complaints and providing appropriate solutions
– Processing orders and returns
– Maintaining customer records and updating information in the database
– Assisting with other duties as needed

Qualifications:
– High school diploma or equivalent
– Previous customer service experience is preferred
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work independently and as part of a team

If you are looking for a challenging and rewarding customer service role, apply now to join our team in Vancouver, BC.

Expected salary:

Job date: Sat, 20 Jul 2024 22:58:44 GMT