Company: Daltile
Location: Vaughan, ON
Job description: Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone who is ready to provide a variety of support such as servicing walk-in customers, answering customer inquiries, provide samples and complete sales transactions.Primary ObjectiveTo ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues. Establishes and maintains positive business relationships, internally and externally, to promote company goals. Under directed supervision, following documented procedures and processing standards, performs basic duties related to customer service.Major Function and ScopeProvides customer account management which may include, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check and transportation management in a call center environment.Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution).Responsible for keying in orders, processing faxes and preparation of reports.Interfaces with various groups including, but not limited to, internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery.Responds to customer needs.Participates in special projects and performs additional duties as required.Experience and Knowledge RequiredHigh School Diploma or GED equivalency required.3+ years call center or customer service experience. Focus on customer account management preferred. Prior textile industry knowledge is preferred.CompetenciesExcellent oral and written communication skills with a demonstrated ability to interact effectively with individuals at all levels in the organization required. Good voice quality that is conversational and professional. Ability to interpret and follow oral and written instructions, policies, guidelines, and processing standards. Ability to demonstrate strong organizational and problem-solving skills required. Ability to demonstrate strong interpersonal relationship building skills. Must have a moderate level of computer skills in Word and Excel. Must be detail oriented with the ability to multi-task, manage priorities and manage time effectively. Ability to work in a fast-paced environment.Other Pertinent Job InformationWhile performing the duties of this job, the employee is regularly required to stand, use hands and reach with hands and arms. The employee is required to walk, stoop, kneel, crouch or crawl. The employee may sit, climb, balance, talk or hear. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities.About Daltile:Dal-Tile is the largest manufacturer and marketer of ceramic, porcelain, glass and metal tile as well as natural stone, large format slab and countertop products used in residential and commercial spaces across North America.Under its three powerhouse brands — Daltile, Marazzi and American Olean — Dal-Tile leads the industry in both design and product innovation, and is committed to incorporating environmentally-friendly materials, processes, and products throughout its organization.Dal-Tile has more than 9,500 employees in North America and sells its products through a network of more than 300 company-owned sales service centers, stone slabyards and design studios that service a robust network of trade customers. Dal-Tile products are also sold through independent flooring retailers, independent distributors and leading home center retailers nationwide.Founded in 1947 and headquartered in Dallas, Dal-Tile is a division of Mohawk Industries, the leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world.For more information on Dal-Tile and Mohawk Industries, please visit mohawkind.com. For product information, visit daltile.com, marazziusa.com, and americanolean.com.
Dal-Tile is looking for a Customer Service Representative to provide support to customers in a call center environment. The role includes order entry, product information, and resolving customer issues. The ideal candidate should have 3+ years of call center experience, strong communication skills, and the ability to work in a fast-paced environment. Dal-Tile is a leading manufacturer of ceramic, porcelain, glass, and metal tile products, committed to innovation and sustainability.
Position: Software Engineer
Location: Toronto, ON
Company: Confidential
Job Type: Full-time, Permanent
Salary: $80,000 – $110,000 per year
Description:
Our company is currently seeking a Software Engineer to join our team in Toronto, ON. In this role, you will be responsible for designing, developing, and implementing software solutions to meet the needs of our clients. The ideal candidate will have a strong background in software development, as well as experience working with a variety of programming languages and technologies. If you are a motivated individual with a passion for software engineering, we want to hear from you.
Responsibilities:
– Collaborate with other team members to design and develop software solutions
– Write clean, maintainable code in a variety of programming languages
– Test and debug software applications to ensure they meet quality standards
– Work with clients to understand their needs and develop customized software solutions
– Stay up-to-date on the latest industry trends and technologies
Requirements:
– Bachelor’s degree in Computer Science or related field
– 3+ years of experience in software development
– Proficiency in programming languages such as Java, C++, Python, or Ruby
– Experience working with databases and SQL
– Strong problem-solving skills and attention to detail
– Excellent communication and teamwork skills
If you meet the requirements and are interested in this exciting opportunity, please apply online today. We look forward to hearing from you.
Expected salary: $18 – 20 per hour
Job date: Fri, 22 Mar 2024 23:22:20 GMT
