Company: Five Star Drywall & Acoustical Systems, LLC

Location: Kyle, SK

Job description: We are searching for a friendly and highly analytical customer service specialist / live chat agent to join our customer care team. In this role, you will answer customer queries and resolve issues via appropriate channels, maintain knowledge of our products and services, obtain customer feedback, and provide training to new hires.Responsibilities:

• Promptly responding to customer queries via email, live chat, video, phone, and social media channels.
• Immediately escalating serious complaints or issues that you are not equipped to deal with.
• Liaising with colleagues or managers to find the best solutions to customers’ issues.
• Identifying common problems and escalating them to management, along with possible suggestions for improvement, wherever possible.
• Maintaining a polite, helpful, and professional manner at all times.
• Obtaining and sharing customer feedback with colleagues and other departments so that products and services can be improved.
• Familiarizing yourself with new products and services as they are introduced.
• Attending workshops and meetings as required.
• Providing training to new customer service agents.
• Respecting client confidentiality at all times.

Requirements:

• High school diploma or GED.
• Bachelor’s degree in business, communications, or a related field may be advantageous.
• Practical experience with help desk software, such as Zendesk, and CRM software, such as salesforce sales cloud, may be required.
• Previous experience in a customer service role is preferred.
• The ability to respond appropriately under pressure.
• Sound judgment and excellent problem-solving skills.
• The ability to speak a second language may be advantageous.
• A positive attitude and the ability to build relationships with clients.
• The flexibility to work irregular hours, when required.
• Superb written and verbal communication skills.

We are looking for a customer service specialist/live chat agent to join our team. Responsibilities include responding to customer queries, resolving issues, obtaining customer feedback, and providing training. Requirements include a high school diploma, experience with help desk and CRM software, previous customer service experience, ability to respond under pressure, and excellent communication skills. A positive attitude, problem-solving skills, and flexibility to work irregular hours are also important.
Position: Marketing Manager

Company: Confidential

Location: Toronto, Ontario

Salary: Competitive

Job Type: Full-time

About the Role:
We are seeking a dynamic and experienced Marketing Manager to join our team. The Marketing Manager will be responsible for developing, executing, and managing marketing strategies to drive business growth and increase brand awareness. This individual will work closely with cross-functional teams to ensure alignment with business objectives and customer needs.

Key Responsibilities:
– Develop and implement comprehensive marketing plans and strategies
– Manage marketing campaigns across various channels, including digital, traditional, and social media
– Conduct market research and competitor analysis to identify growth opportunities
– Collaborate with internal teams to create engaging content, messaging, and collateral
– Analyze key performance metrics to track campaign effectiveness and ROI
– Stay current on industry trends and best practices to optimize marketing efforts

Qualifications:
– Bachelor’s degree in Marketing, Business, or related field
– Proven experience as a Marketing Manager or similar role
– Strong knowledge of marketing principles, tactics, and channels
– Excellent communication, analytical, and organizational skills
– Ability to prioritize multiple projects and meet deadlines
– Proficiency in MS Office and marketing software/tools

If you are a motivated marketing professional looking to make an impact in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Expected salary:

Job date: Thu, 21 Mar 2024 23:34:02 GMT