Company: The Boyd Group

Location: Toronto, ON

Job description: Company: Assured AutomotiveJob Description:The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facilities KPIs.Key Job Responsibilities ​Role and RequirementsEnsure ASE is updated efficiently and accurately with pertinent details from every customer interactionProvide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer serviceEnsure compliance with all insurance client requirements, processes and metricsEnsure compliance with all Wow Operating Way’s regarding customer drop-offs, repair planning, customer communication, and deliveryCommunicate all customer requests and needs to appropriate team membersProvides positive energy when greeting customers in person and on the phoneUnderstanding of all required Insurance programs and proceduresParticipate in daily “production walks” with the Management Team, as requiredSupport all team members when requiredParticipate in monthly Health & Safety and staff meeting (if required)Attend training, information sessions and workshops recommended by Store ManagerMaintain the Assured KPI’s by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)Uphold Assured’s Core Values : Honesty, Integrity & RespectConsistently demonstrates actions and behaviors supporting our “10 Promise”Work Tools to be UtilizedScheduling Tool: Progi Calendar, Google CalendarsManagement Information System: Summit, Repair CentreRental Management: ARMS, DialBasic Knowledge: Mitchell, AudatexEducation and/or Experience Required ​Knowledge of Repairs and OE GuidelinesHigh School Diploma or equivalentAwareness of where to look for answersBasic Computer SkillsCompliance for DRP’s Minimum of 1-year experienceMust be willing to complete ICAR TrainingValid Driver’s LicenseRequired Skills/Abilities ​Awareness of where to look for answersBasic Computer SkillsCompliance for DRP’s Minimum of 1-year experienceMust be willing to complete ICAR TrainingValid Driver’s LicensePlease note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.#AAESTCompensation DetailsSalary:$55,600 – $85,000/yearCompensation is commensurate with skill, education and experience.
Assured Automotive is hiring an Estimator who will be responsible for providing exceptional customer service, creating estimates, coordinating repairs, and communicating with customers and insurance companies throughout the repair process. The ideal candidate must have knowledge of repairs and OE guidelines, basic computer skills, and a valid driver’s license. The job offers a salary of $55,600 – $85,000/year and requires completion of ICAR Training.
Title: Customer Service Representative

Location: Aboriginal and Torres Strait Islander community

Salary: $50,000 – $55,000 a year

This role requires a customer service representative to assist clients in an Aboriginal and Torres Strait Islander community. The successful candidate will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to clients. Additionally, the customer service representative will work closely with internal teams to ensure customer satisfaction and retention.

Key Responsibilities:
– Respond to customer inquiries via phone, email, and in-person
– Resolve customer issues in a timely and professional manner
– Maintain a high level of customer satisfaction
– Collaborate with other departments to address customer needs
– Track and report customer interactions and feedback
– Provide support to other team members as needed

Qualifications:
– Strong communication skills, both written and verbal
– Ability to work well under pressure and in a fast-paced environment
– Excellent problem-solving skills
– Previous customer service experience preferred
– Knowledge of Aboriginal and Torres Strait Islander culture and communities is an asset

If you are passionate about providing exceptional customer service and have a background in working with Indigenous communities, we encourage you to apply for this rewarding opportunity.

Expected salary: $55600 – 85000 per year

Job date: Tue, 22 Oct 2024 23:30:15 GMT