Company: GPAC

Location: Boston, MA

Job description: Position Overview: As a Flooring Estimator, you will play a pivotal role in helping our clients choose the right flooring solutions. You will work closely with our sales and installation teams to ensure accurate estimates and quotes are provided to clients, creating a seamless and satisfying customer experience.Key Responsibilities:

• Conduct on-site visits to assess flooring needs and measure spaces accurately.
• Consult with clients to understand their preferences, budget, and design requirements.
• Collaborate with the sales team to recommend suitable flooring products and materials.
• Prepare detailed and accurate cost estimates and quotes for clients.
• Maintain up-to-date knowledge of flooring products, trends, and pricing.
• Provide exceptional customer service by addressing client questions and concerns.
• Assist in coordinating scheduling with the installation team.
• Document and organize all relevant project details and communications.

Qualifications:

• Previous experience in flooring sales or estimation is preferred but not required.
• Strong attention to detail and excellent mathematical skills.
• Ability to read and interpret blueprints and floor plans.
• Exceptional communication and interpersonal skills.
• Proficient computer skills, including experience with estimation software (e.g., Xactimate, FloorRight).
• Customer-focused mindset with a passion for delivering outstanding service.
• Valid driver’s license and reliable transportation.
• High school diploma or equivalent; additional education or certifications in flooring or sales is a plus.

Benefits:

• Competitive salary with performance-based bonuses.
• Health, dental, and vision insurance.
• Retirement savings plan with employer contributions.
• Paid time off and holidays.
• Ongoing training and professional development opportunities.
• A supportive and collaborative team environment.
• Employee discounts on flooring products.

If you’re a passionate and driven individual with a sales and design background in flooring, we would love to hear from you! To confidentially apply send your resume directly to Andrew.mcwhirter@gogpac.com
The Flooring Estimator position involves assessing flooring needs, providing accurate estimates and quotes, and ensuring customer satisfaction. Qualifications include attention to detail, communication skills, and computer proficiency. Benefits include competitive salary, insurance, retirement plan, and professional development opportunities. Previous experience in flooring sales or estimation is preferred but not required. To apply, send your resume to the provided email address.
Job Description

Position: Customer Success Manager

Location: Remote

We are looking for a Customer Success Manager to join our team. The ideal candidate will be responsible for driving customer success, adoption and satisfaction in order to drive customer retention and renewal.

Responsibilities:
– Build and maintain strong, long-lasting customer relationships
– Develop a trusted advisor relationship with key customer stakeholders
– Ensure the timely and successful delivery of our solutions according to customer needs and objectives
– Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
– Forecast and track key account metrics
– Identify and grow opportunities within territory and collaborate with sales teams to ensure growth attainment
– Assist with high severity requests or issue escalations as needed

Qualifications:
– Bachelor’s degree
– 3+ years of customer success or account management experience
– Strong communication and interpersonal skills
– Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
– Experience working with CRM platforms
– Ability to work collaboratively with sales and technical teams

If you are a customer-oriented professional with a passion for ensuring customer success, we would love to hear from you. Apply today!

This is a remote position with the opportunity for travel as needed.

Expected salary: $70000 – 120000 per year

Job date: Wed, 16 Oct 2024 22:37:49 GMT