Company: Lowe’s

Location: Richmond, BC

Job description: Customer Service

• Provides SMART customer service at all times through the daily execution of Lowe’s customer service policies, procedures and programs
• Builds relationships with vendors by providing direction and checking to ensure merchandise resets are completed according to Lowe’s specifications
• Collaborates with the Merchandising Service team and Manager by communicating project priorities, schedule, and project needs (e.g., materials, supplies, time)
• Analyzes metrics and provides feedback on project execution and in-store service to store, market, and corporate leaders.

Although majority of time of time will be spent in activities that do not involve the direct interaction with customers, the individual in this role is expected to engage with customers when the opportunity arises. This includes:

• Understands customers’ needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Seeks out customers to understand his/her needs and assists in locating, demonstrating, selecting, carrying, and/or loading merchandise
• Listens to and responds knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary
• Demonstrates sincere appreciation to customers
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe’s programs

In-Stock

• Moves or replaces beams and grids, rotates stock, builds products, and displays products and support materials using power equipment (e.g., lifts, order pickers) per reset and/or project instructions and processes
• Identifies damaged products, removes them from the shelves, delivers them to Return to Manufacturer (RTM) area, and signs off on the products as defective
• Verifies buyback items and ensures they are pulled, prepped, and ready for shipping
• Identifies damaged or missing signage, displays, and collateral and orders replacements in accordance with merchandising standards and planogram details
• Updates/validates wayfinding and product location signage as well as digital maintenance of this information throughout the store
• Confirms that product pricing information is visible and clear and resolves/replaces any missing pricing labels
• Ensures cross merchandise, side stack products, j-hooks and gravity feed bins are placed appropriately, helping to drive add-on sales
• Works with store leadership to stage clearance and damaged merchandise for quick sale
• Sorts products in bins, drawers and boxes to ensure that they are in the proper location

Clean and Safe Stores

• Reviews, completes, and enters completion details (when, what, amount of time spent, taking and uploading photographs to confirm servicing completion, etc.) for all assigned merchandise reset, service, and maintenance tasks
• Ensures all reset displays are safe and in working order and repaired/replaced as needed
• Repairs/seals damaged packaging and boxes including peg-hook items
• Removes all trash, moves cardboard boxes to the bailer, and moves plastic wrap and other debris to the compactor
• Replaces light bulbs and alerts Facility Services Associate (FSA) when additional maintenance issues are noted (lights out, painting, etc.)
• Detects common signs of shoplifting, theft, and other security risks, and promptly communicates them to management and/or Asset Protection
• Ensures compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas
• Maintains a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates
• Adheres to all safety requirements relevant to one’s regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices
• Operates store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, copiers, fax machines, computers, CCTV surveillance system, key cutter, panel saw, paint mixer, flooring cutters, compacter baler)

In addition to the above responsibilities, this individual is held accountable for other duties as assigned.

• Maintain point-of-sale signage including bin plus beam label stock ensuring all bin locators are placed and price changes are activated
• Audit and update pricing labels inside and outside the store to ensure accuracy
• Follow state-specific guidelines on price changes (Pricing Policy SF-06)

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
The content discusses the importance of providing excellent customer service at Lowe’s through following policies and procedures, collaborating with the Merchandising Service team, and analyzing metrics for improvement. It also includes responsibilities related to maintaining stock, in-store displays, cleanliness, and safety. In addition, the content emphasizes the importance of engaging with customers, keeping prices accurate, and following state-specific guidelines. Lowe’s is committed to being an equal opportunity employer and does not discriminate based on various categories.
Job Description

Our company is looking for a highly skilled sales manager to lead a team of sales representatives and drive company revenue. The successful candidate will be responsible for developing and implementing sales strategies to achieve sales targets and build strong customer relationships. The sales manager will also be responsible for training and coaching sales representatives to ensure they meet their performance goals.

Responsibilities:
– Develop and implement sales strategies to achieve sales targets
– Monitor sales performance and provide feedback to the sales team
– Train and coach sales representatives
– Build and maintain strong customer relationships
– Develop and maintain a sales pipeline
– Collaborate with other departments to identify new business opportunities
– Prepare and present sales reports to senior management

Qualifications:
– Bachelor’s degree in business administration or related field
– Proven track record of achieving sales targets
– Strong leadership skills
– Excellent communication and interpersonal skills
– Ability to work in a fast-paced environment
– Strong analytical and problem-solving skills

If you have a passion for sales and are looking for a challenging and rewarding opportunity, we would love to hear from you. Apply now to join our team!

Expected salary:

Job date: Sat, 04 May 2024 01:05:20 GMT