Company: Lowe’s

Location: Richmond, BC

Job description: What You Will Do
All Lowe’s associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Specialist Flooring, this means:

• Being friendly and professional, eager to understand the customer’s specific needs in order to pair the best products and service offerings in support of their project.
• Ensuring displayed merchandise reflects our high standards of showroom readiness, operates as intended during demonstrations, and is up to date, accurately mirroring the manufacturers current product offering.
• Engaging in safe work practices including the proper operation of store equipment.

The Sales Specialist Flooring serves as an expert, explaining the specifications and features of a product or service to existing or potential customers, with the goal of closing a sale. This associate provides exceptional consultative services to customers and confirms their needs are met before leaving the store. The Sales Specialist Flooring is also responsible for executing orders and projects in their area of focus.
Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.What We’re Looking For

• Hourly Full Time: Generally scheduled 39 to 40 hours per week, respectively; more hours may be required based on the needs of the store.
• Requires morning, afternoon and evening availability any day of the week.
• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally must be able to lift 25 pounds without assistance; may lift over 25 pounds with or without assistance.

What You Need To Succeed
Minimum Qualifications

• High School Diploma or equivalent.
• 1 year of external experience in customer facing sales OR 6 months Lowe’s retail experience.

Preferred Qualifications

• 1 year of experience entering and submitting customer sales orders, including Special Order Sales.
• 2 years of experience identifying and selling products based upon customer needs or plans.
• 2 years of experience in providing customer service including identifying and resolving customer complaints, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
• 2 years of experience following up on outstanding or incomplete customer orders, sales, or installs.
• 1 year of experience promoting product related services and plans such as installation, delivery, credit financing, or extended protection plans.
• 2 years of experience in a sales environment with required sales goals or metrics.
• 1 year of employment with Lowe’s as a Sales Specialist.
• 2 years of experience in a trade directly related to flooring OR 2 years experience selling flooring.

If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.LI-145JSATLowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
The role of a Sales Specialist Flooring at Lowe’s involves delivering quality customer service, maintaining a clean and safe store, and ensuring products are stocked. Responsibilities include understanding customer needs, ensuring merchandise reflects high standards, and explaining product features to customers. The role requires physical ability to perform tasks, a high school diploma or equivalent, and either external sales experience or retail experience at Lowe’s. Preferred qualifications include experience with customer sales orders, customer service, and sales environments with goals or metrics. Lowe’s is an equal opportunity employer.
Job Description

We are currently seeking a dedicated and experienced Customer Service Representative to join our team. The ideal candidate will be responsible for promptly and courteously answering all incoming inquiries from customers, providing information about products and services, resolving any customer complaints or issues, and maintaining accurate customer records.

Responsibilities:
– Respond to customer inquiries via phone, email, or in person
– Provide information about products and services
– Assist customers with placing orders or making changes to existing orders
– Resolve customer complaints or issues in a timely and efficient manner
– Maintain accurate records of customer interactions and transactions

Requirements:
– High school diploma or equivalent
– Minimum of 1 year of customer service experience
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Ability to work in a fast-paced environment
– Proficient in Microsoft Office applications

If you are a customer-focused individual with a passion for providing exceptional service, we would love to hear from you. Apply now to join our team!

Expected salary:

Job date: Tue, 19 Mar 2024 23:55:21 GMT