Company: CSN Collision Centres

Location: Saint Catharines, ON

Job description: The role of a Parts coordinator is to efficiently process and manage parts for the collision facility. Parts are a main artery of a collision facility, which is an integral part of the operation and performance. The parts coordinator must have a sense of urgency and an attention to detail. The parts coordinator assists with parts from start to finish.Primary Objectives of the Role

• Assist Estimator with parts sourcing for claims. (Part pricing, availability, confirmations, finding vendors)
• Receive parts orders from various vendors, confirm parts billed are in hand and accounted for.
• Sign for order with vendor.
• Check parts for shipping damage.
• Minimize parts delays by capturing mistakes. Mirror match parts to dissembled parts or photos in management system for accuracy. (proper options, finish, correct side of vehicle, quantity)
• Receive parts on hand immediately in management system upon arrival, scan invoice into management system, and process invoice for payment as per shop payables policy.
• Enter PPC’S – Part price changes – make team aware for supplement.
• Organize parts and track for easy location, store parts safely to avoid loss or damage. Label with RO Information.
• Monitor the RO parts order.
• If parts order is not 100% fulfilled – work with estimator and other team members to get updated ETAS daily on items, (higher focus on repairs that are WIP, or non-drive claims)
• Provide detailed update on parts orders and ETAS to estimator, techs, production staff.
• Assist Techs in locating ordering items required – parts, fluids, hardware etc
• Stage parts for repair going in to production, ensure techs have everything required.
• Process returns for parts with vendor, track credits.
• Re-order parts where required – track ETA and update team members.
• Keep parts area neat and organized, ensure receiving area is free for deliveries.
• Practice health and safety guidelines when moving heavy items, and using ladders, or other equipment.
• Have up to date WHMIS training, knowledge of Information Security PIPEDA

Requirements

• Valid ‘G’ Class Driver’s license
• I CAR training/certification is an asset
• Knowledge of inventory management and systems an asset i.e. (car part.com, OE Link, Cross Canada)
• Knowledge of Nexsyis Management System is an asset
• Computer literate with proficiency using basic programs such as Windows and Outlook, Audatex and Mitchell.
• Able to lift up to 50lbs occasionally.
• 2 year of related experience in a fast-paced, team-oriented environment.
• Must have a valid class G driver’s license with a clean driver’s abstract over the last 3 years;

Personal Attributes:

• Organizational skills/Time Management: Strong planning and organizational skills, with an ability to meet multiple deadlines simultaneously.
• Communication style: Tactful, clear, and empathetic communicator with excellent verbal and written communication skills in English & (French, remove if not required), with the ability to communicate and interact effectively with co-workers.
• Collaborator: Able to manage relationships in a collaborative manner, with a wide range of stakeholder groups and personality types, applying diplomacy to reach win-win resolutions
• Conflict Management: Frames discussions positively, takes action to resolve conflict, while minimizing tension
• Problem solving: Has a critical thinking approach to problem solve and is a forward thinker
• Flexible Thinking: Considers problems from all new perspectives and can expand on the thinking or solutions proposed by others. Adapts to new ideas and initiatives relevant to own area of work.
• Independent: Works well in a fast-paced environment, self-motivated, and works independently without close supervision
• Ability to deal with difficult customer situations and maintain composure under pressure
• Strong negotiation skills

On-the-Job Exposure to the following elements:

• Fumes
• Dirt
• Chemicals/Toxins
• Hazards
• Heat/Cold
• Noise

Benefits

• Supplemental Pay: Overtime Pay

Schedule:· 8.5 hour shift, Monday to FridayCareer Path: As CSN Glen-Merritt Collision continues to grow, other career opportunities may become available.Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and will evolve as CSN Glen-Merritt Collision continues to growCSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration for employment regardless of age, race, colour, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We strive to cultivate an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported. We are dedicated to growing our corporate team in a way that reflects the diversity of our customers and communities in which we live and serve.If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.Disclaimer: CSN Collision Centres “CSN” does not accept resumes from employment placement agencies, head-hunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other web-site job postings. Any resume or other information received from a supplier not approved by CSN to provide resumes to this posting or website will be considered unsolicited and will not be considered. CSN will not pay any referral, placement, or other fee for the supply of such unsolicited resumes or information.
The role of a Parts Coordinator is to efficiently process and manage parts for a collision facility. The coordinator must have a sense of urgency and attention to detail, assisting with sourcing, receiving, inspecting, organizing, and tracking parts. Requirements include a valid driver’s license, related experience, and computer proficiency. Personal attributes include strong organizational and communication skills, problem-solving abilities, and flexibility. On-the-job exposure to fumes, dirt, chemicals, hazards, heat/cold, and noise is expected. Benefits include supplemental pay, overtime, and potential career growth opportunities. CSN is an Equal Employment Opportunity employer, striving to create an inclusive and accessible environment for employees and customers. Recruiting agencies not in a formal contractual arrangement with CSN are discouraged from submitting resumes.
The job description on the provided website is for a Customer Service Representative position. The responsibilities include:

– Answering customer inquiries via phone and email
– Processing orders and payments
– Resolving customer complaints and issues
– Providing information on products and services
– Maintaining customer records and databases
– Collaborating with other departments to ensure customer satisfaction
– Meeting and exceeding customer service goals and metrics

The ideal candidate will have excellent communication skills, problem-solving abilities, and a strong customer service orientation. Previous experience in a customer service role is preferred.

Expected salary: $44000 – 54000 per year

Job date: Tue, 19 Mar 2024 23:10:28 GMT