Company: State of Florida

Location: Orlando, FL

Job description: Requisition No: 823867Agency: Agency for Persons with DisabilitiesWorking Title: PROVIDER LIAISON – 67055525Pay Plan: Career ServicePosition Number: 67055525Salary: $36,178.74 – $38,057.50 AnnuallyPosting Closing Date: 04/29/2024Total Compensation EstimatorPOSITION: Human Services Program Specialist – Career ServiceWORKING TITLE: Provider LiaisonPOSITION’S LOCATION: Central – FLPOSITION NUMBER: 67055525OPEN COMPETITIVE OPPORTUNITYCANDIDATE POOL: Future vacancies may be filled from this advertisement for a period of up to six months.Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

• Health insurance (over 90% employer paid)
• $25,000 life insurance policy (100% employer paid)
• Dental, vision and supplemental insurances available at state rates
• State of Florida retirement package
• Generous vacation and sick leave
• 10 paid holidays a year
• Career advancement opportunities
• Tuition waiver for state college/university courses
• Training opportunities

For additional benefit information available to State of Florida employees, go to http://www.mybenefits.myflorida.comThe Agency for Persons with Disabilities works in partnership with local communities to support people with developmental disabilities in living, learning, and working in their communities. APD provides critical services and supports for customers with developmental disabilities to reach their full potential. The Agency serves people with spina bifida, autism, Down syndrome, children ages 3-5 at high risk of developmental disabilities, cerebral palsy, Prader-Willi syndrome, Phelan-McDermid syndrome, and intellectual disabilities. There is no charge or co-payment for services provided through the Agency.SALARY RANGE$36,178.74 – $38,057.50 Annually $1,391.49 – $1,463.75 Bi-weeklySPECIFIC DUTIES AND RESPONSIBILITIESEmployees of the Agency for Persons with Disabilities are required to demonstrate total commitment to outstanding customer service. This includes, but is not limited to, always acting in a responsive, professional, courteous manner with the employees, customers, and public we serve at all times.Duties and responsibilities include, but are not limited to, the following:Duties and ResponsibilitiesThis is a professional position responsible for independently performing a variety of duties related to quality improvement and enhancement of provider service delivery practices, training and technical assistance , researching provider related complaints, ensuring providers who are not in compliance submit and follow a plan of remediation which is responsive to cited deficiencies, directing providers to AHCA when billing discrepancies are identified, documenting communication with providers and stakeholders to address identified concerns, collaborating with external stakeholders including the QIO, Medicaid Program Integrity and the Medicaid Fraud Control Unit ( MFCU) as while upholding HIPAA requirements. The incumbent’s duties include, but not limited to, the following:Review Qlarant reports and identify deficiencies needing correction, Notify provider of deficiencies needing correction and provide plan of remediation template for provider completion.Review provider plan of remediation to ensure all deficiencies are remediated within required timeframes and add remediation activities onto the remediation tracker.Follow up with provider to ensure all rights and health and safety alerts are addressed within required timeframes.Follow up on any provider complaints received. Ensure any identified client health and safety issues are immediately addressed.Require plan of remediation for all verified complaintsAdd complaint onto the remediation tracker.Conduct wellness visits within 72 hours as assigned for allegations of ANE in APD licensed facilities, ADTs and supported living arrangements using the wellness visit template.Assist in completion of PAARF for request for administrative complaints or provider terminations.Ensure that a Corrective Action Plan is generated for all deficiencies involving APD licensed facilities in annual Qlarant reviews.Collaborate with the APD waiver team and clinical team in researching complaints.Collaborate with external agencies (MPI, QIO, MFCU) in addressing provider performance concerns.Perform other related duties as assigned.REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to: demonstrate and provide responsive customer service. Ability to work with individuals with developmental disabilities. Ability to multi- task effectively. Ability to use tracking systems to monitor and complete work assignments within required timeframes. Ability to travel to complete wellness visits, attend provider quarterly meetings, attend other meetings as assigned.
• Demonstrates Skills in: Customer Service
• Knowledge of: and ability to use Microsoft Office Programs (Word, Excel, Outlook, Teams, SharePoint). Knowledge of and ability to use APD iConnect to complete business processes.

POSITION REQUIREMENTSHigh School Diploma or its equivalent.Valid driver’s license or other efficient means of transportation and willing to travel for work purposes.ADDITIONAL INFORMATIONPROFILE COMPLETIONApplicants must complete all fields in the Candidate Profile, including their work history with the month and year, to qualify for this position.Responses to Qualifying Questions must be verifiable in the Candidate Profile, and “see resume” will not be considered an acceptable response.Resumes and other documentation can be attached to provide additional information, but these will not replace the required completed Candidate Profile.RETIREE NOTICEIf you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.DIRECT DEPOSIT PROGRAMAs a condition of employment, a person appointed to a position in the State Personnel System is required to participate in the Direct Deposit Program. Rather than receiving a paper paycheck, your funds will be deposited directly into your account at your financial institution. This will be accomplished by Electronic Funds Transfer. Banks, savings and loan associations, and credit unions are eligible to accept such deposits. Retirement funds are also required to be in the Direct Deposit Program.BACKGROUND SCREENING REQUIREMENTIt is the policy of the Florida Agency for Persons with Disabilities that applicants for employment undergo Level 2 employment screening in accordance with the requirements of Chapter 435, Florida Statutes, as a condition of employment or being permitted to serve as a volunteer.No applicant for a designated position will be employed or permitted to volunteer until the Level 2 screening results are received, reviewed, and approved by the Agency.
Level 2 background screening shall include, but not be limited to, fingerprinting for Statewide criminal and juvenile records checks through the Florida Department of Law Enforcement, and Federal criminal records checks through the Federal Bureau of Investigation and may include local criminal records checks through local law enforcement agencies.Pursuant to S. 110.1127(1), Florida Statutes, this position requires a background investigation, including fingerprinting.APD only hires U.S. citizens, and those lawfully authorized to work in the U.S. APD participates in the U.S. government’s employment eligibility verification program (E-verify). E-verify is a program that electronically confirms an employee’s eligibility to work in the U.S. after completing the employment eligibility verification form (I-9).All applicants should complete the online application process. If assistance is needed to apply for this position, please call the people first service center at 1-877-562-7287.Responses to the qualifying questions are required to be considered for this position. Answers to the qualifying questions must be verifiable based on your submitted application.The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking . All documentation is due by the close of the vacancy announcement.
The Agency for Persons with Disabilities is seeking a Provider Liaison with a salary range of $36,178.74 – $38,057.50 annually. The position involves working with individuals with developmental disabilities and requires skills in customer service and the ability to use Microsoft Office programs. Applicants must have a high school diploma, a valid driver’s license, and be willing to undergo a Level 2 background screening. The State of Florida provides competitive benefits for employees, including health insurance, life insurance, retirement package, generous vacation and sick leave, and tuition waiver for state college courses. Veterans are encouraged to apply and may be eligible for preference in employment.
Job Title: Customer Service Representative

Location: Chattanooga, TN

Salary: $14.00 – $18.00 per hour

Job Description:

We are looking for a Customer Service Representative to join our team in Chattanooga, TN. In this role, you will be responsible for providing exceptional customer service to our clients, answering inquiries, resolving issues, and processing orders. The ideal candidate will have excellent communication skills, be detail-oriented, and have a strong work ethic.

Responsibilities:
– Answer incoming calls and respond to customer inquiries
– Provide information on products and services
– Resolve customer complaints and issues in a professional manner
– Process orders and payments
– Assist with general administrative tasks as needed

Qualifications:
– High school diploma or equivalent
– Previous customer service experience preferred
– Excellent communication and interpersonal skills
– Strong problem-solving abilities
– Proficient in Microsoft Office applications

If you are a motivated and customer-focused individual, we would love to hear from you. Apply now to join our team and start making a difference in the lives of our customers.

Expected salary: $36178.74 – 38057.5 per year

Job date: Tue, 23 Apr 2024 22:57:15 GMT