Company: Rona

Location: Canada

Job description: By joining the RONA family, you’ll enjoy many benefits, such as:

• An inclusive and safe working environment
• Promotion of work-life balance
• Exclusive employee discounts
• Benefits: insurance (certain conditions apply), annual salary review, etc.
• Opportunities for advancement within the company
• An employer that’s involved in the community
• Teamwork and ongoing training
• A comprehensive training program for all new hires
• A student incentive program
• And much more!

At RONA, over 22,000 employees let their passion blossom every day. Our teams from the RONA+, RONA, Réno-Dépôt, and Dick’s Lumber banners across Canada are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills. So if you’re looking to do what you love, we could be a perfect match.Our expectations:The Team Member – Sales is responsible for providing exceptional customer service. They will meet the customers’ needs by providing them with fast and courteous service. They will be required to provide information on items and their use for one of the following departments: Lumber and Building Materials, Doors and Windows, Hardware and Tools, Electrical and Lighting, Kitchens, Plumbing, Paint and Home Decor, Flooring, and Seasonal and Garden.Your role:

• Greet customers warmly and ensure a good customer experience
• Assess customer needs and provide well informed and specialized advice about products
• Present merchandise (including through demos), emphasize item features, and recommend complementary items
• Support the merchandising of products in their department (e.g., displays, visual presentation, labelling, signage)
• Remain informed of new products and their technical applications
• Contribute to the achievement of sales targets
• Stay informed of promotions and flyers
• Work in accordance with the store’s policies and procedures on loss prevention and health and safety

The qualifications we are looking for:You are a good listener with strong analytical skills? Do you have sales experience and outstanding customer service skills? Then you have what it takes to be part of our team! Knowledge of our product and service offering will be considered an asset.RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.
By joining the RONA family, employees can enjoy benefits such as an inclusive and safe working environment, work-life balance, exclusive discounts, insurance, opportunities for advancement, community involvement, teamwork, ongoing training, a comprehensive training program for new hires, a student incentive program, and more. RONA values its employees and offers career opportunities that align with their ambitions and allow them to further develop their skills. The Team Member – Sales role involves providing exceptional customer service, assessing customer needs, providing specialized advice about products, presenting merchandise, contributing to sales targets, and staying informed of promotions and products. RONA is committed to diversity and inclusion, welcoming applications from all qualified candidates.
Position: Customer Service Representative

Location: Toronto, ON

Salary: $18.00 to $22.00 hourly

Job Type: Full-time

Job Description:
– Answer incoming calls from customers regarding their inquiries or complaints
– Respond to emails and online messages in a timely and professional manner
– Provide information to customers about products and services
– Process orders, returns, and exchanges
– Assist customers with troubleshooting technical issues
– Maintain a high level of customer satisfaction
– Collaborate with other team members to improve overall customer service experience
– Perform other duties as assigned

Qualifications:
– High school diploma or equivalent
– 1-2 years of customer service experience
– Strong communication and problem-solving skills
– Ability to work in a fast-paced environment
– Proficiency in Microsoft Office suite
– Knowledge of CRM software is a plus
– Bilingual in English and French is an asset

If you are a customer-oriented individual with excellent communication skills, we want to hear from you. Please apply now!

Expected salary:

Job date: Thu, 11 Apr 2024 04:58:48 GMT