Spécialiste au soutien technique Bilingue (French & English) – DXC Technology – Canada



Company: DXC Technology

Location: Canada

Job description: Job Description:DXC Technology (NYSE – DXC) est la première société indépendante de services informatiques de bout en bout. Elle dirige les transformations numériques pour les clients en modernisant et en intégrant leurs technologies de l’information courantes, et en déployant des solutions numériques à l’échelle pour produire de meilleurs résultats commerciaux. L’indépendance technologique de l’entreprise, ses talents mondiaux et son vaste réseau de partenaires permettent à 6 000 clients des secteurs privé et public de tirer parti du changement dans 70 pays. DXC fait partie des meilleures entreprises citoyennes. Pour plus d’informations, visitez le site et explorez thrive.dxc.technology, la destination numérique de DXC pour les innovateurs.SommaireFournir du support technique niveau 1 aux utilisateurs pour tous les problèmes informatiques aux comptes supportés. Entrer les billets dans l’outil de suivit des appels ; S
assurer de l’exactitude des informations hiérarchisées et affectées à une fille d’attente.Doit être bilingue – Anglais et Français (Écrit, lire et parler)Répondre aux appels téléphoniques du bureau d’assistance et autres méthodes de communications (Courriel, SST, Web, Chat, etc.) pour plusieurs comptes et répondre aux demandes des clients pour s’assurer que les besoins des clients son satisfait.Aider les clients à résoudre tous les problèmes techniques en fournissant des conseils de dépannage concernant les logiciels et matériels. Résoudre ou référer les problèmes plus complexes selon un processus aux équipes niveau 2.Assurer un suivi auprès des clients pour s’assurer que les demandes des clients sont résolues dans les délais contractuels.Enregistrer et suivre les demandes de renseignements à l’aide d’une base de données et tenir à jour l’historique et la documentation des problèmes.Identifier, évaluer et organiser les problèmes et les plaintes des clients pour s’assurer que les demandes sont résolues de manière appropriée.Autres tâches selon les besoins/demandesQualifications requisesDiplôme d’école secondaire ou G.E.DMinimum 1 an ou plus d’expérience de support technique et de service à la clientèle.Expérience de travail avec des produits d’entreprise et Système opérateur.Expérience à résoudre des problèmes d’ordinateurs.Expérience de travail avec la politique d’escalade d’une entreprise.Autres QualificationsCompétences interpersonnelles pour interagir avec les clients et les membres de l’équipeFortes compétences en communicationCompétences organisationnelles pour équilibrer et prioriser le travailCompétences analytiques et de résolution de problèmesCompétences en leadership pour encadrer et guider le personnel moins expérimentéCapacité à travailler individuellement ainsi que dans un environnement d’équipe,Être disposé à travailler en présentiel au bureau.Ce poste requiert une rotation des horaires de travail sur 24/7 , y compris la nuit et les week-endsDXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. With decades of driving innovation, the world’s largest companies trust DXC to deploy our enterprise technology stack to deliver new levels of performance, competitiveness and customer experiences. Learn more about the DXC story and our focus on people, customers and operational execution at .SummaryMust be bilingual: English & French (written, read & spoken)As a Bilingual Help Desk support Technician, you will provide L1 support, answer help desk telephones and various methods of inquiries (Email, SST, Web, Chat, etc..) for multiple accounts and responds to all customer inquiries to ensure customer needs are met.What you will do:

  • Assist customers in resolving all technical problems by providing troubleshooting guidance regarding software and hardware problems.
  • Resolve and/or refer more complex technical problems through a defined escalation process.
  • Follow up with customers to ensure that customer inquiries are resolved within the contracted or agreed upon time frame.
  • Log and track inquiries using a problem management database and maintains history records and related problem documentation.
  • Identify, evaluate, and prioritize customer problems and complaints to ensure that inquiries are resolved appropriately.

Who you are / Basic Qualifications

  • High school diploma or G.E.D.
  • One or more years of technical training in computer support preferred
  • One or more years of technical or customer support experience
  • Experience working with company products and operating systems
  • Experience with solving computer-related problems
  • Experience working with company escalation policy
  • Will require 24hr shift work including weekends (rotating shifts)

Other Qualifications

  • Interpersonal skills to interact with customers and team members
  • Strong communications skills
  • Organization skills to balance and prioritize work
  • Analytical and problem solving skills
  • Leadership skills to mentor and provide guidance to less experienced personnel
  • Ability to work individually as well as in a Team Environment, Work Environment, Office environment.

Work environment:

  • Will require 24 hr shift work including weekends (rotating shifts).

DXC is an equal opportunity employer. We welcome the many dimensions of diversity. Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy.In addition, DXC Technology is committed to working with and providing reasonable accommodation to qualified individuals with physical and mental disabilities. If you need assistance in filling out the employment application or require a reasonable accommodation while seeking employment, please e-mail .Note: This option is reserved for applicants needing a reasonable accommodation related to a disability.Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available .
DXC Technology is seeking a Bilingual Help Desk Support Technician to provide Level 1 technical support in both English and French. Responsibilities include resolving customer inquiries, troubleshooting software and hardware issues, and escalating complex problems. The ideal candidate will have experience in technical support and customer service, as well as strong communication and analytical skills. The position requires 24/7 shift work, including weekends. DXC is committed to diversity and provides accommodations for individuals with disabilities. Applicants are cautioned against recruitment fraud schemes.
Job description:

– Primary duties include maintaining portfolio accounting system and daily trade processing
– Assist with month-end review and reconciliation
– Perform daily cash and position reconciliations
– Reconcile margin accounts and resolve discrepancies
– Ensure accuracy in trade bookings and resolve any trade-related issues
– Assist in preparation of client reporting
– Provide support to portfolio managers and traders
– Collaborate with other team members to streamline processes and improve efficiency
– Monitor daily trade activity and resolve any discrepancies
– Maintain up-to-date knowledge of industry standards and regulations

Requirements:

– Bachelor’s degree in finance, accounting, or related field
– 2+ years of experience in a similar role
– Proficiency in Microsoft Office Suite, with advanced Excel skills
– Strong attention to detail and analytical skills
– Ability to work in a fast-paced environment and handle multiple tasks simultaneously
– Excellent communication and interpersonal skills
– Experience with portfolio accounting systems such as Advent Geneva or SS&C a plus

Expected salary:

Job date: Sun, 16 Jun 2024 00:37:46 GMT

Senior Customer Relations Specialist, Bilingual (French and English) 12-month temporary contract – Canada Life – Toronto, ON



Company: Canada Life

Location: Toronto, ON

Job description: Temporary Full Time–We are looking for a bilingual (English and French), experienced Health and Dental Insurance Customer Care Specialist to provide best-in-class service to our customers.In this role, you will be responsible for answering customer inquiries via telephone and email and managing a variety of tasks such as reviewing current coverages and plans, assessing product needs and usage, and updating client file information. To ensure success you should have a friendly and professional demeanor, good communication skills, and the ability to stay calm under pressure.This position is for hybrid.Hours of Operation are Monday through Friday 8am-6pm.We require you to be available between the hours of 8am and 6pm ET.The shift may change based on the business needs.Customer Care Specialist Responsibilities:

  • Responding to incoming calls and emails from existing clients
  • Making outbound calls to existing clients
  • Providing customers with detailed information about policies and products.
  • Maintaining internal database records

Customer Care Representative Requirements:

  • Excellent English/French verbal, written and interpersonal communication skills
  • Previous experience working as a customer service representative in a fast-paced environment.
  • Post-secondary degree or equivalent experience
  • In-depth knowledge of Health and Dental Insurance products
  • Friendly and professional demeanor with the ability to remain calm in stressful situations.
  • Previous experience, and strong aptitude, with main-frame systems, Microsoft Office, record keeping/data tracking skills
  • Previous background in sales, telephone sales or marketing preferred
  • Ability to explain detailed policy concepts in a simple way

–The base salary for this position is between $43,400.00-65,300.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.Be your best at Canada Life- Apply today!Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.#LI-HybridRequisition ID: 928Category: Customer Service and AdministrationLocation:Toronto, ONDate: Jun 13, 2024If you are not finding suitable opportunities now, please click below to join our talent community!
The company is seeking a bilingual Health and Dental Insurance Customer Care Specialist to provide customer service via phone and email. Responsibilities include responding to inquiries, reviewing coverages, and updating client information. Candidates must have excellent communication skills, experience in customer service, knowledge of insurance products, and proficiency in Microsoft Office. The position is full-time with a base salary between $43,400.00-65,300.00 annually. Canada Life values diversity and inclusion, and offers opportunities for career growth. Candidates who require accommodations during the application process can contact talent acquisition. Only qualified applicants will be contacted for an interview.
Job Description

We are looking for a talented and motivated Marketing Coordinator to join our team. In this role, you will be responsible for supporting the marketing team in creating and implementing campaigns to drive brand awareness and customer engagement.

Responsibilities:
– Assist in the development and execution of marketing campaigns
– Coordinate with internal teams to ensure timely delivery of marketing materials
– Monitor and analyze campaign performance to identify areas for improvement
– Manage social media accounts and engage with followers to build brand loyalty
– Assist in organizing events and promotional activities
– Prepare reports and presentations on marketing results and trends

Qualifications:
– Bachelor’s degree in Marketing, Communications, or related field
– 2+ years of experience in marketing or related field
– Strong communication and interpersonal skills
– Proficiency in Microsoft Office and social media platforms
– Ability to multitask and work in a fast-paced environment

If you are passionate about marketing and looking for a dynamic opportunity to grow your skills, we would love to hear from you. Apply now to join our team!

Expected salary: $43400 – 65300 per year

Job date: Fri, 14 Jun 2024 05:37:04 GMT

Copy/Editor (English Services) – CBC/Radio-Canada – Vancouver, BC



Company: CBC/Radio-Canada

Location: Vancouver, BC

Job description: Position Title: Copy/Editor (English Services)Status of Employment: PermanentPosition Language Requirement:Language Skills:Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2024-06-11 11:59 PMYour roleThis is a full time permanent position scheduled Wednesday-Sunday. That schedule is subject to change based on operational needsWe are looking to hire an experienced copy editor to join our team. You will be an accomplished journalist with a sharp eye for a range of stories that connect with contemporary Canada and a proven track record of reporting on diverse and under-represented communities.Reporting to the executive producer and senior producer, you will ensure the accurate and quick delivery of breaking news to CBC’s digital and social platforms. You must be versed in visual storytelling tools and techniques, and able to adapt to evolving technologies.The successful candidate will demonstrate an understanding and awareness of issues and events particular to Metro Vancouver specifically and British Columbia generally, and will have strong ties to, and a deep understanding of, underrepresented communities and equity-deserving groups in Metro Vancouver and British Columbia.The job involves handling text copy, video, images, and interactive features for a digital audience. You must be a self-starter, detail-oriented, and comfortable taking on responsibilities and making independent editorial decisions.You care about the people you work with and have a deep appreciation for different perspectives, opinions, and experiences. You live and promote the values of diversity, inclusion, and respectful work culture.Duties:Editing daily news copy, features, long-form stories, social media copy, text for video, and graphics.Ensuring inclusive language and framing in stories that accurately represent the diverse experiences of British Columbians.Curating the entire story package – including photos, video, graphics, and embeds.Talking through story ideas and assignments with writers and producers while ensuring that perspectives from diverse and underrepresented communities are considered.Identifying what a story lacks and clearly articulating to writers how to improve storytelling and packaging.Your profile:Strong news judgement and critical thinking.Knowledge of legal and ethical issues related to journalism.Experience and proven ability to package online news stories in compelling and innovative ways.Ability to manage large volumes of fast-moving information.Strong headline writer.Good communication skills.Flexibility with work hours weekdays and weekends.University degree, or equivalent.Minimum of three years’ experience editing at a print or digital publication preferred.Assets:Use of content management systemsCanadian Press styleActive user of social media platforms and creator of social content.Candidates may be subject to skills and knowledge testing.Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: 700 Hamilton Street, Vancouver, British Columbia, V6B 4A2Number of Openings: 1Work Schedule: Full time
CBC/Radio-Canada is seeking a Copy/Editor to join their team in Vancouver. The position involves editing news content, ensuring inclusivity in storytelling, and managing various forms of media for digital platforms. The ideal candidate will have strong news judgment, editorial experience, and the ability to work in a fast-paced environment. Candidates must also demonstrate a commitment to diversity and inclusion. The role requires a flexible schedule and a minimum of three years of editing experience. Applicants interested in this position can apply before the unposting date in June 2024.
Job Description

We are seeking a motivated and experienced HR Manager to join our team. In this role, you will be responsible for overseeing all aspects of human resources, including recruitment, employee relations, benefits administration, and training and development. The ideal candidate will have a strong background in HR and excellent communication and interpersonal skills.

Responsibilities:
– Manage the recruitment process, including sourcing candidates, conducting interviews, and making hiring decisions
– Oversee employee relations, including resolving conflicts and addressing employee concerns
– Administer benefits programs, including health insurance and retirement plans
– Develop and implement training programs for employees at all levels
– Handle employee disciplinary actions and terminations in accordance with company policies and procedures
– Ensure compliance with all federal and state labor laws and regulations

Qualifications:
– Bachelor’s degree in human resources or a related field
– 5+ years of experience in HR management
– Strong knowledge of employment laws and regulations
– Excellent communication and interpersonal skills
– Ability to work independently and as part of a team

If you are a motivated HR professional looking for a challenging and rewarding opportunity, we want to hear from you. Apply now to join our team!

Expected salary:

Job date: Fri, 31 May 2024 01:12:13 GMT

Executive Producer – Development (Video Streaming) (English Services) – CBC/Radio-Canada – Toronto, ON



Company: CBC/Radio-Canada

Location: Toronto, ON

Job description: Position Title: Executive Producer – Development (Video Streaming) (English Services)Status of Employment: PermanentPosition Language Requirement:Language Skills:Work at CBC/Radio-CanadaAt CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.Unposting Date: 2024-06-07 11:59 PMThis position is open to applicants based anywhere in Canada.Your role:CBC News is looking for an experienced leader to guide the development and implementation of our streaming strategy. Working closely with local and network teams, the Executive Producer will bring hands-on leadership to newsroom teams to implement strategy in craft, assignment, distribution, and framing of video-storytelling positioned for digital delivery in streaming, social, and owned and operated CBC platforms.As Executive Producer, you are a strong editorial leader with a growth and development mindset. You understand shifting viewer needs, and have experience understanding audience research and data. You are fluent in the constantly evolving best practices in digital video, with proven publishing experience and knowledge on YouTube. You understand the basics of the streaming news business, key players and trends. You have proven experience leading iterative projects and programming that require constant adaptation and innovation.You have strong ties to local and network newsrooms, ideally with recent experience within local teams. You can observe and analyze newsroom and program cultures, with experience managing change and difficult conversations within teams. You are curious, engaged, and immersed in the diversity of experiences that make up contemporary Canada. You bring different life experiences, perspectives and expertise to the team, all of which will help grow our new, younger and diverse audiences.This role reports to the Senior Advisor of Content, within the CBC News Studios development team. Working from within the development team, you are a mentor at heart, with a deep commitment to adult learning, team culture, and audience growth techniques. You have some experience working with other CBC departments, and managing production budgets. You live and promote the values of an inclusive and respectful work culture. You have a thorough understanding of CBC Journalistic Standards and Practices.Please note, there is a strong internal candidate for this role.​​​​Key Tasks:Guides and directs newsroom teams to adopt and adapt best video practices.Alongside newsroom leaders, helps guide the editorial formats, framing and distribution models for streaming video stories, formats and channels.Provides development support to all levels of staff, including working with reporters, producers and shooters across the country to support evolving video practices.Supports overall team tasks including program reviews, communication to all levels of leadership, and the development and re-development of programming.Helps guide and support staff through change, including some travel to local and network locations as required per project.Clearly communicates ongoing project needs and progress within the team, and to key leaders within the news division.As required, drafts presentations, written reports, and commissions research.Assists with staffing analysis, resource and production planning.Advising newsroom leaders on best practices in inclusive newsroom culture and decision-making considerations.May perform all or part of the functions or duties of an equivalent or lower classification.Maintains some communication and collaboration with partners in other areas including Marketing and Communications, Research, CBC Gem/Podcasts, and EFS.We are looking for a candidate with the following:A combination of education and experience equivalent to graduation from university or college, plus 7 years of practical and relevant experience in journalism, including interviewing and writing for broadcast.Demonstrated experience in leading a team or unitDemonstrated development experience, providing feedback and strategic guidance to programming team including Executive and Senior Producers.A keen interest and ongoing expertise in news and current events.An ability to work effectively to multiple deadlines along with excellent organisational skills, interpersonal and communication skills.An ability to work overtime as required.A strong sense of creativity, initiative and a high degree of responsibility for the accuracy and quality of work.Demonstrated skillset in digital and streaming video, including YouTube.Ability to solve problems quickly, independently and in-group discussions while living the values of an inclusive and respectful work cultureRecognized ability to direct the work of othersA deep understanding and appreciation of the different cultures, opinions and experiences that make up contemporary Canada (new, more diverse, younger audience)Candidates may be subject to skills and knowledge testing.We thank all applicants for their interest, but only candidates selected for an interview will be contacted.CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the of our website. If you have accommodation needs at this stage of the recruitment process, please inform us as soon as possible by sending an e-mail to .You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our . All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on . In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to constitute a conflict of interest.Primary Location: Broadcast Centre 205 Wellington St. W., Toronto, Ontario, M5V 3G7Number of Openings: 1Work Schedule: Full time
CBC/Radio-Canada is seeking an Executive Producer to lead the development of their streaming strategy for news content. The ideal candidate will have experience in digital video, knowledge of streaming platforms, and the ability to mentor and develop newsroom teams. The role involves guiding editorial formats, supporting staff through change, and collaborating with various departments within CBC. The successful candidate will have a background in journalism, strong leadership skills, and a commitment to an inclusive work culture. The position is based in Toronto, Ontario, and open to applicants from across Canada.
Position: Administrative Assistant

Company: Confidential

Location: Toronto, ON

Salary: $20 – $25 per hour

Job Type: Full-time, Temporary

Job Description:

We are seeking a detail-oriented and organized Administrative Assistant to join our team on a temporary basis. The successful candidate will provide administrative support to ensure efficient operation of the office. The Administrative Assistant will handle a variety of tasks, including answering phones, filing, managing office supplies, and organizing documents.

Responsibilities:
– Answer and direct phone calls
– Organize and schedule appointments
– Write and distribute email, correspondence memos, letters, faxes, and forms
– Assist in the preparation of regularly scheduled reports
– Develop and maintain a filing system
– Order office supplies and ensure inventory is well-maintained
– Provide general support to visitors
– Act as the point of contact for internal and external clients

Requirements:
– Proven experience as an administrative assistant
– Proficiency in MS Office (Word, Excel, Outlook)
– Strong organizational skills with attention to detail
– Excellent written and verbal communication skills
– Ability to prioritize and manage multiple tasks simultaneously
– High school diploma; additional qualification as an administrative assistant will be a plus

If you meet the requirements and are interested in this opportunity, please apply with your resume and cover letter.

Expected salary:

Job date: Sun, 26 May 2024 05:11:41 GMT