Company: The Globe and Mail
Location: Toronto, ON
Job description: COMPANY OVERVIEW:The Globe and Mail is a national icon and one of Canada’s most recognized media brands. We proudly serve as a trusted destination for Canadians seeking the highest caliber of journalism, and we’ve garnered international acclaim for our data visualization, design, and creative storytelling.We are committed to fostering diversity and inclusivity by reflecting all Canadians in both the stories that we tell and the composition of our workforce. We are proud partners with organizations like Indigenous Works, Pride at Work, the Canadian Centre for Diversity and Inclusion, and we are a signatory of the BlackNorth Initiative. Recognizing the importance of work-life balance, we offer flexible work arrangements and support programs. We also invest in our employees’ growth through training and mentorship opportunities, enabling you to expand your skills and embrace new challenges.No matter your position at The Globe, you’ll be an integral part of an organization dedicated to making a positive difference in Canada. Join us.POSITION OVERVIEWAre you interested in what’s going on in the world, and are you a reader? Do you feel excited about designing the next generation of a world class AI-integrated news reading experience? Do you love engaging with people (ie.,teammates, stakeholders and customers) to bring about innovation? If so, read on!As Senior Product Designer, you will be a part of the core team that creates compelling user experiences for The Globe and Mail’s website and apps. Bring your experience building and shipping complex applications and software to play a key role in ensuring that we continually evolve the user experience to be personally rewarding for our readers.RESPONSIBILITIES
- Design world-class experiences that wills increase audience engagement and support editorial storytelling in a way that feels simple, elegant and understandable
- Break down and solve problems through the full range of UX activities from problem definition, concept development, prototyping and testing, creating new UI elements — all of which will elevate the user experience across all digital products
- Conduct research and feedback sessions with our readers to explore problems and iterate design solutions
- Continuously collaborate with other designers, your product manager partner, developers, and stakeholders in other departments from discovery through to delivery.
- Contribute to our evolving design system to ensure consistency across platforms and products
- Contribute to our product strategy and grow your professional self as you evangelize the impact of your great work and learning across the organization.
QUALIFICATIONS
- 5+ years of experience designing digital products
- Your passion for user experience and design thinking, a strong desire to be innovative within the news, content publishing and media industry
- Demonstrable conceptual thinking and clarity in oral communication and documentation
- Orientation to detail with your ability to work quickly to create wireframes, interaction design, design specifications and finished front-end designs
- Experience talking to customers and facilitating user feedback sessions
- Experience working with a design system: you know UX best practices inside and out and can proactively contribute to evolving the system
- Experience working with data and metrics: proven ability to translate both qualitative and quantitative improvements to the user experience
- A positive attitude that embraces diversity and inclusion in the workplace: you’re open-minded, mature, and willing to improve your skillset and work through constructive feedback
- Extensive experience using design tools like Figma, Miro, Google docs
- A solid understanding of how digital tech works facilitate effective communication with your engineering partners; Basic front-end coding comprehension such as CSS, HTML.
Your portfolio should include case studies that demonstrate:
- Problem framing and opportunities to support user and business needs
- The process by which you develop your solutions, the constraints and potential trade-offs you encountered
- Your criteria for success and how you measure your solutions and outcomes
- What you learned from the process and how it’s made you a better designer
PREFERRED QUALIFICATIONS
- Experience outsourcing work such as illustration, working with agencies
- Adjacent skills like illustration, animation, video
- Experience leading design workshops with team members and stakeholders
- Experience developing software that uses AI and machine learning
SALARY: Commensurate with qualifications and experience.WHY CHOOSE THE GLOBE:The Globe’s mission is to deliver essential content – news, information, analysis and insights – for aspiring individuals and strong communities. The Globe is committed to providing a respectful and inclusive workplace that upholds our values of integrity, collaboration, innovation and accountability.As Canada’s most respected media brand The Globe is dedicated to making a difference to Canada and you can make a difference by working with us.WE OFFER:
- Competitive compensation to ensure we hire, retain and reward team members
- Hybrid work environment that promotes work-life balance
- Generous vacation and flexible work arrangements
- Parental leave top-up
- Competitive health and dental benefits
- Defined Benefit pension plan
- Annual wellness subsidy
- On-site chiropractor and registered massage therapist
- Employee and family assistance program
- Free digital subscription to globeandmail.com and 40% off other Globe products
- Education assistance for external training courses
SUPPORTING YOUR GROWTH:
- We are committed to creating equitable opportunities for all employees, to enable everyone to reach their full potential. This commitment is embedded in our strategic plan and core values.
- There are lateral and upward advancement opportunities for rewarding and developing careers.
- We believe in mentorship and collaborative peer-to-peer learning and have both formal and informal programs in place to encourage knowledge-sharing.
- We support continuing education and provide both internal and external opportunities for training and development.
VACCINATION POLICY:All offers of employment with The Globe and Mail are conditional upon the candidate being Fully Vaccinated. To be Fully Vaccinated is defined as someone who has received the full series of a vaccine or a combination of vaccines accepted by the Government of Canada (currently Pfizer, Moderna, AstraZeneca, Janssen) and has received the last dose at least 14 days prior to their start date. To prove they are Fully Vaccinated, all new hires will be required to provide evidence by emailing a copy of their vaccine dose administration receipt(s) to Human Resources prior to their start date. Those seeking exemption based on one or more of the protected grounds in the Human Rights Code will need to provide their request for accommodation to Human Resources for approval. If the accommodation request is not approved and the candidate is not Fully Vaccinated, any offer of employment will be revoked.THE GLOBE AND MAIL IS DEDICATED TO DIVERSITY AND INCLUSION IN THE WORKPLACEThe Globe and Mail is committed to fostering an inclusive, accessible work environment, where all employees feel valued, respected and supported. We believe this strengthens our business and our journalism. We welcome and encourage applications from individuals from all groups, regardless of race, ethnicity, culture, gender, sexual orientation, religion, socio-economic status, age, and physical ability. As required by the Federal Contractors Program, The Globe also tracks the proportion of staff in the four Employment Equity categories (Women, Aboriginal Peoples, Persons with Disabilities, and Members of Visible Minorities) to ensure we are reflecting the areas in which we work.The Globe and Mail offers accommodation for applicants with disabilities as part of its recruitment process. If you are contacted to arrange for an interview, please advise us if you require an accommodation.
The Globe and Mail is a trusted media brand in Canada dedicated to delivering high-quality journalism and fostering diversity and inclusivity. They are seeking a Senior Product Designer to create innovative user experiences for their website and apps. The ideal candidate will have experience in designing digital products, a passion for design thinking, and strong communication skills. The Globe offers competitive compensation, a hybrid work environment, generous benefits, and opportunities for professional growth. The Globe is committed to creating equitable opportunities for all employees and upholds a vaccination policy for all new hires. They are dedicated to diversity and inclusion in the workplace and offer accommodations for applicants with disabilities.
Job Description
Customer Service Advisor
Location: St. Paul, MN
We are seeking a Customer Service Advisor to join our team. The successful candidate will be responsible for interacting with customers to provide information in response to inquiries about products and services, as well as to handle and resolve complaints. The Customer Service Advisor will be responsible for maintaining customer relationships by ensuring customer satisfaction and loyalty. Other responsibilities may include processing orders, preparing correspondence, and fulfill customer needs to ensure customer retention.
Key Responsibilities:
– Interact with customers via phone, email, and in person to provide information about products and services
– Handle and resolve customer complaints in a professional manner
– Maintain and update customer records to ensure accurate information
– Process orders and ensure timely delivery to customers
– Prepare and send out customer correspondence and follow up on any issues as needed
– Address customer inquiries and concerns to ensure customer satisfaction and loyalty
Qualifications:
– High school diploma or equivalent
– Previous experience in customer service, sales, or relevant field
– Excellent communication and interpersonal skills
– Ability to multitask and prioritize in a fast-paced environment
– Proficient in Microsoft Office applications
– Strong problem-solving skills and attention to detail
If you are a customer-focused individual with a passion for providing exceptional service, we would love to hear from you. Apply now to join our team as a Customer Service Advisor!
Company Benefits:
– Competitive salary
– Health benefits
– Paid time off
– Career development opportunities
Apply now to join our team and grow your career in customer service!
Expected salary:
Job date: Fri, 05 Jul 2024 22:25:11 GMT