Company: Paul Davis
Location: Grande Prairie, AB
Job description:
- Make a difference for others that have had a disaster strike their property
- Work hard and take pride in completing projects (i.e. mitigating flood and fire damage)
- Be empathetic and show a sense of urgency while communicating through modern technology
Why Join The Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving technicians the opportunity to become experts in the field through certifications and Paul Davis University.Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider – our Construction Laborers are on the front lines of restoring their communities by being first on site after disasters strike (i.e. floods, fires) and will be leading the mitigation effort to restore the property.Values: Deliver what you promise. Respect the individual. Have pride in what you do. Practice continuous improvement.Vision: To provide extraordinary care while serving people in their time of need.Mission: To provide opportunities for great people to deliver Best in Class results.Why The Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail and love to help people. It is challenging to make customers happy when faced with a traumatic event but you will love being a technician if you take pride in your work and have fun while working with others.Team Compensation and Benefits:
- Leadership Development – our company grows from the inside. If you are determined and motivated enough, ask about participation in our leadership development initiative to grow your career and explore new opportunities
- Monthly cross-training opportunities to advance your career
- Flex schedule – at Paul Davis we are committed to our team and their well-being. We have instituted the ability for flex hours that ensures team members get the time they need for personal matters while still being able to work full time.
- Paid training
- Health and Dental insurance
- Great culture and team dynamic
- Hourly pay: based on experience and certifications
Essential Duties/Responsibilities
- High-level performance of drywall, plaster, texture, and paint repairs
- Carpentry – framing, cabinetry, roof construction, decks, and fences.
- Focus and dedication to providing excellent customer service.
- Maintain a clean, properly stocked, and organized truck and maintain all company equipment.
- Be accessible by phone and participate, as necessary, in the on-call schedule as emergencies occur
- Assist in warehousing and facility-related tasks when necessary.
- You will assist other team members as you see opportunities arise and be a leader for the team when needed.
Competency – Knowledge, Skills, and Abilities:
- Knowledge of Microsoft Office applications (Outlook, One Drive)
- Excellent Communication skills with a positive attitude
- Ability to be assertive, empathetic, inspiring, and engaging to others
- Ability to work independently
- Ability to pass and maintain a satisfactory background check
- Ability to operate a vehicle safely
- Stress Management and Composure
- Problem Solving and Conflict Resolution
- Maintain a level of confidentiality
- Have the ability to work on rotation with an on-call schedule for emergencies
- Ability to lift 50lbs frequently
- Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
- All other duties as assigned
Work EnvironmentThe employee will be constantly working outdoors and be exposed to outdoor weather conditions. The employee will occasionally be working indoors in the office. The employee will be exposed to air conditioning and heat. The employees will be exposed to normal noises throughout the office.Paul Davis Restoration of Grande Prairie ABSince 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.Our Vision:To Provide Extraordinary Care While Serving People In Their Time Of Need.Our Values:Deliver What You PromiseRespect The IndividualHave Pride In What You DoPractice Continuous ImprovementOur Mission:To provide opportunities for great people to deliver Best in Class resultsCompany Website:
Paul Davis is a company that specializes in restoration and reconstruction services for properties that have been damaged by disasters such as floods and fires. They are looking for team members who are hardworking, empathetic, and take pride in their work. The company offers training, benefits, and opportunities for career advancement. Team members are expected to demonstrate high-level performance, excellent communication skills, and the ability to work independently. Overall, Paul Davis is committed to providing extraordinary care to their customers in their time of need.
The job description for the website provided is for a “Customer Service Representative” position.
The responsibilities include:
– Managing incoming calls and customer service inquiries
– Identifying and assessing customers’ needs to achieve satisfaction
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
– Keep records of customer interactions, process customer accounts, and file documents
– Build sustainable relationships and trust with customer accounts through open and interactive communication
– Provide accurate, valid, and complete information by using the right methods/tools
– Follow communication procedures, guidelines, and policies
– Take the extra mile to engage customers
Qualifications required include:
– Proven customer support experience or experience as a customer service representative
– Strong phone contact handling skills and active listening
– Customer orientation and ability to adapt/respond to different types of characters
– Excellent communication and presentation skills
– Ability to multi-task, prioritize, and manage time effectively
– High school diploma or equivalent
Expected salary:
Job date: Sun, 14 Apr 2024 22:13:48 GMT