Gérant(e) du service à la clientèle – Michaels Stores – Taschereau, QC – Greenfield Park, QC



Company: Michaels Stores

Location: Taschereau, QC – Greenfield Park, QC

Job description: Store – GREENFIELD PARK, QCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
  • Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
  • Plan and lead the execution of class and in-store events in accordance with Company programs
  • Lead the omnichannel processes
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
  • Assist with the onboarding of new Team Members
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Serve as Manager on Duty (MOD)
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
  • Acknowledge customers, help locate the product and provide solutions
  • Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Manage and execute the shrink and safety programs
  • Cross train in Custom Framing selling and production
  • In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assignedPreferred Knowledge/Skills/AbilitiesPreferred Type of experience the job requires:

  • Retail management experience preferred

Physical RequirementsWork Environment

  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.We’re here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.To review a comprehensive list of benefits, please visit (MIKBenefits.com)
This content describes the responsibilities of a Store Manager at a retail store in Greenfield Park, QC. The Manager is expected to provide a customer-centric shopping experience, ensure compliance with company policies and standards, lead the team to achieve key performance indicators, manage inventory processes, and handle cash reconciliation. The Manager is also responsible for training and coaching team members, executing shrink and safety programs, and overseeing store events. The job requires physical stamina to stand for long periods and lift heavy boxes, and may involve working nights, weekends, and early mornings in a public retail setting. Retail management experience is preferred. Applicants must meet legal requirements for the job. Michaels is an Equal Opportunity Employer that supports teamwork and innovation.
JOB DESCRIPTION

Position: Customer Service Representative

Location: Montreal, Quebec

We are currently seeking a Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional customer service to our clients. The main duties include:
– Answering incoming calls and assisting customers with inquiries
– Processing orders and coordinating shipments
– Resolving customer complaints and issues in a professional and timely manner
– Maintaining accurate customer records and documenting interactions

Qualifications:
– High school diploma or equivalent
– Previous experience in customer service or a related field
– Excellent communication and problem-solving skills
– Strong attention to detail and ability to multitask
– Proficiency in Microsoft Office applications

If you are a motivated and service-oriented individual who enjoys working in a fast-paced environment, we encourage you to apply for this position. We offer competitive pay and benefits. Apply now to join our team!

Expected salary:

Job date: Sun, 26 May 2024 06:41:28 GMT