Guest Relations Manager – Fairmont – Richmond, BC



Company: Fairmont

Location: Richmond, BC

Job description: Company DescriptionWhy work for Fairmont Vancouver Airport?Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.What’s in it for you?

  • An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
  • The only luxury hospitality group to be awarded Great Place to Work® Canada
  • The opportunity to have fun at work alongside passionate hoteliers
  • The opportunity to live, work and play across the world through our employee travel and internal transfer programs
  • Complimentary duty meal in our colleague dining room
  • Complimentary hotel stay for two through our BE OUR GUEST program
  • Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and DEI Committees
  • A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
  • A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
  • Complimentary dry cleaning of business attire
  • Salary range of $64,000 – $66,000
  • Additional financial compensation, including Leadership Incentive bonuses, parking or transit pass reimbursement and cellphone allowance

Job DescriptionGuest Relations ManagerReliable and engaging. As a Guest Relations Manager at Fairmont Vancouver Airport, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure.What you will be doing:

  • Lead and supervise the day-to-day operation of the Front Office department to ensure service standards are followed with friendly and engaging service
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Ensure employees are informed daily about priorities to personalize service
  • Maintain a valid OFA Level 2 Certification – if not already certified, hotel will provide this training to you
  • Must be able to cover a variety of shifts – AM, PM & Overnights
  • Other duties as assigned

QualificationsYour experience and skills include:

  • Service focused personality is essential
  • Previous experience in a similar leadership role is an asset
  • Prior experience working with Opera or a related system
  • Strong interpersonal and problem solving abilities and the ability to lead by example

Additional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Fairmont Vancouver Airport offers luxurious accommodations within the airport, with benefits such as employee travel programs and discounted rates at Fairmont & Accor properties worldwide. The Guest Relations Manager role involves ensuring exceptional guest experiences and requires leadership experience and interpersonal skills. Visa eligibility in Canada is required. Accor, the parent company, promotes diversity and personal growth for employees.
Job Description

Our company is seeking a highly motivated and organized individual to fill the role of Administrative Assistant. In this position, you will provide support to our team by handling clerical tasks, coordinating meetings and appointments, managing calendars, and preparing reports and documents. The ideal candidate will have excellent communication and time-management skills, as well as the ability to multitask and prioritize tasks effectively.

Responsibilities:
– Assist with daily administrative tasks such as filing, data entry, and answering phones
– Manage calendars and schedule appointments
– Coordinate meetings and events, including making travel arrangements
– Prepare reports, presentations, and other documents as needed
– Maintain office supplies and equipment
– Handle incoming and outgoing correspondence
– Assist with special projects as assigned

Requirements:
– High school diploma or equivalent
– Proven experience as an administrative assistant or in a similar role
– Proficient in Microsoft Office Suite (Word, Excel, Outlook)
– Excellent communication and organizational skills
– Ability to prioritize tasks and manage time effectively
– Strong attention to detail
– Ability to work independently and as part of a team

If you are a proactive and detail-oriented individual looking for a challenging and rewarding position, we encourage you to apply for this opportunity. We offer competitive compensation and benefits, as well as opportunities for growth and advancement within our company. Apply now to join our team!

Expected salary: $64000 – 66000 per year

Job date: Fri, 26 Jul 2024 22:19:30 GMT

Guest Attendant (part time) – Fairmont – Richmond, BC



Company: Fairmont

Location: Richmond, BC

Job description: Company DescriptionWhy work for Fairmont Vancouver Airport?Steps away from the airline gates, Fairmont Vancouver Airport offers 386 beautifully appointed accomodations and is the only hotel located within Vancouver International Airport. Our guest rooms and suites are spacious with soundproofed, floor-to-ceiling windows and unobstructed views of the airport runways and North Shore Mountains. Newly renovated, Fairmont Gold rooms are located on the top floor of the hotel with access to first class service and amenities, including the exclusive Fairmont Gold Lounge.What’s in it for you?

  • An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do
  • The only luxury hospitality group to be awarded Great Place to Work® Canada
  • The opportunity to have fun at work alongside passionate hoteliers
  • The opportunity to live, work and play across the world through our employee travel and internal transfer programs
  • Complimentary duty meal in our colleague dining room
  • Complimentary hotel stay for two through our BE OUR GUEST program
  • Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide
  • Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and DEI Committees
  • A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits
  • A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP)
  • 30% reimbursement for TransLink monthly pass or YVR Employee Parking pass
  • Full hourly wage of $29.60

Job DescriptionHave an eye for detail, noticing what others might not, with exceptional cleaning skills? As Housekeeping Guest Attendant, you will take ownership of guest rooms, ensuring our guests are provided with a clean, comfortable space, and be a part of creating memorable experiences for them.

  • Clean all assigned guestrooms to standard including dusting, making beds, used linen removal from rooms, vacuuming, bathroom cleaning, inside window cleaning, replenish rooms with supplies
  • Take initiative to add a personalized experience for the guest
  • Take ownership of guests’ privacy and belongings, while ensuring exceptional service
  • Sign in and out master keys daily
  • Maintain proper usage of cleaning supplies and equipment
  • Update and record all cleaned rooms
  • Return and properly tag all lost and found articles in the Housekeeping Office
  • Report necessary maintenance items
  • Other duties as assigned

QualificationsYour experience and skills include:

  • Previous housekeeping experience is an asset
  • Excellent organization skills and time management
  • Ability to work cohesively with fellow colleagues as part of a team with minimum supervision
  • Ability to anticipate and focus attention on guest needs, being professional and welcoming

Physical aspects of the position include but are not limited to the following:

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 40+ lbs
  • Frequent kneeling, pushing, pulling, lifting

Additional InformationVisa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visitDo what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Fairmont Vancouver Airport is a luxury hotel located within Vancouver International Airport, offering spacious and beautifully appointed accommodations with stunning views. Employees enjoy a positive workplace culture, opportunities for career advancement, employee benefits, and travel perks. The Housekeeping Guest Attendant position involves cleaning guest rooms to high standards and providing exceptional service. Candidates must have previous housekeeping experience, excellent organization skills, and the ability to work well in a team. Accor, the parent company, values diversity and offers opportunities for personal and professional growth.
Job Description:

We are seeking a skilled and experienced Customer Service Representative to join our team. In this role, you will be responsible for handling customer inquiries, resolving issues, and providing support. The ideal candidate will have excellent communication skills, a positive attitude, and a strong work ethic. Previous customer service experience is preferred, but not required.

Key Responsibilities:
– Respond to customer inquiries via phone, email, and live chat
– Resolve customer issues in a timely and efficient manner
– Provide product information and recommendations
– Process orders and returns
– Maintain accurate records of customer interactions

Qualifications:
– High school diploma or equivalent
– Excellent communication skills
– Strong problem-solving abilities
– Ability to work in a fast-paced environment
– Previous customer service experience preferred

If you are a motivated and enthusiastic individual who enjoys helping others, we would love to hear from you. Apply now to join our team!

Expected salary: $29.6 per hour

Job date: Wed, 17 Jul 2024 22:50:17 GMT