Customer Experience Manager – Michaels Stores – Arundel, QC – Hanover, ON



Company: Michaels Stores

Location: Arundel, QC – Hanover, ON

Job description: Store – BALT-ANNE ARUNDEL, MDDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.

  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
  • Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
  • Plan and lead the execution of class and in-store events in accordance with Company programs
  • Lead the omnichannel processes
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
  • Assist with the onboarding of new Team Members
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Serve as Manager on Duty (MOD)
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
  • Acknowledge customers, help locate the product and provide solutions
  • Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Manage and execute the shrink and safety programs
  • Cross train in Custom Framing selling and production
  • In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assignedPreferred Knowledge/Skills/AbilitiesPreferred Type of experience the job requires:

  • Retail management experience preferred

Physical RequirementsWork Environment

  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.To review a comprehensive list of benefits, please visit (MIKBenefits.com)CO, CT, WA and RI only – To review pay ranges for the position you are applying for, please visit . (MIKBenefits.com)For 50 years, Michaels has been the best place for all things creative. We strive to inspire our customers, cultivate confident leaders, and serve our communities by fostering an inclusive environment for everyone to learn, shop, and create. At Michaels, everyone has a seat at our craft table and every Team Member is encouraged to hone their craft with opportunities for personal and professional growth. From our Stores and Distribution Centers to Artistree and our Support Center, our best-in-class team is committed to delivering on our purpose to fuel the joy of creativity. As the leading creative destination in North America, we operate over 1,290 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise, and MakerPlace by Michaels, a dedicated handmade goods marketplace.Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
The content describes a job opportunity at Michaels store in Balt-Anne Arundel, MD. The responsibilities include delivering customer-centric shopping experience, managing front-end operations, leading omnichannel processes, maintaining store standards, providing friendly customer service, adherence to company SOPs, managing team performance, assisting with inventory processes, participating in events, and managing shrink and safety programs. The job also involves physical requirements such as standing for long periods, lifting heavy boxes, and working in different store settings. Michaels is committed to inclusivity and offers opportunities for personal and professional growth. They are an Equal Opportunity Employer and provide reasonable accommodations for individuals with disabilities.
Title: After-school Program Facilitator

Company: YMCA of Simcoe/Muskoka

Location: Midland, ON

Job Type: Part-time

Salary: $15.00 per hour

We are seeking a fun and energetic After-school Program Facilitator to join our team at YMCA of Simcoe/Muskoka in Midland, ON. The After-school Program Facilitator will be responsible for planning and implementing engaging activities for children in the after-school program.

Responsibilities:

– Plan and implement age-appropriate activities for children in the after-school program
– Supervise and ensure the safety of all children in the program
– Maintain a positive and inclusive environment for all participants
– Communicate effectively with children, parents, and staff
– Keep accurate records of attendance and program activities
– Participate in staff meetings and training as required
– Adhere to all YMCA policies and procedures

Qualifications:

– Previous experience working with children in a recreational or educational setting
– Strong communication and organizational skills
– Ability to work independently and as part of a team
– First Aid and CPR certification (or willingness to obtain)
– Vulnerable Sector Check required

If you are passionate about working with children and creating a positive and inclusive environment, we would love to hear from you. Apply now to join our team as an After-school Program Facilitator at YMCA of Simcoe/Muskoka.

Expected salary:

Job date: Fri, 19 Apr 2024 03:50:06 GMT