Company: Michaels Stores
Location: Canada
Job description: Store – Saskatoon-West, SKDeliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
- Help customers shop, locate products, and provide them with solutions
- Provide a fast and friendly checkout experience; execute cash handling to standards
- Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments
- Educate customers on the Voice of Customer (VOC) survey
- Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
- Participate in the truck unload, stocking, and planogram (POGs) processes
- Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store
- Perform Store In Stock Optimization (SISO) and AD set duties as assigned
- Support shrink and safety programs
- Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
- Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
- Cross trained in Custom Framing selling and production
Other duties as assignedPreferred Knowledge/Skills/AbilitiesPreferred Type of experience the job requires
- Retail and/or customer service experience preferred
Physical RequirementsWork Environment
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.We’re here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.To review a comprehensive list of benefits, please visit (MIKBenefits.com)
The content is about a job opportunity at a retail store in Saskatoon-West, SK. The responsibilities include providing friendly customer service, assisting customers with shopping and finding products, ensuring fast and friendly checkout experiences, completing truck unloading and merchandise duties, and maintaining store recovery standards. Other duties include engaging customers on rewards programs, assisting with online processes, stocking shelves, handling cash, and supporting shrink and safety programs. Physical requirements include standing for long periods, bending, lifting, and moving throughout the store. The work environment is in a public retail setting, with some outdoor work and potential exposure to equipment like a glass cutter and heat press. Applicants must meet legal requirements for the job. The company values innovation, teamwork, and equal opportunities for all team members.
Job Description
Position: Customer Service Representative
Location: Toronto, ON
Salary: $18.00 – $20.00 per hour
We are seeking a Customer Service Representative to join our team in Toronto. The ideal candidate will have excellent communication skills, problem-solving abilities, and a strong customer service orientation.
Responsibilities:
– Respond to customer inquiries via phone, email, and in-person
– Provide information on products and services
– Resolve customer complaints and issues in a timely and professional manner
– Process orders and manage customer accounts
– Maintain accurate records of customer interactions and transactions
Qualifications:
– High school diploma or equivalent
– 2+ years of customer service experience
– Proficient in Microsoft Office Suite
– Excellent communication and interpersonal skills
– Ability to multi-task and prioritize in a fast-paced environment
If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you. Please apply with your resume and cover letter.
Expected salary:
Job date: Sat, 15 Jun 2024 23:09:22 GMT