Company: Humber River Hospital

Location: Toronto, ON

Job description: Position ProfileHumber River Health. Lighting New Ways In Healthcare.Since opening our doors in 2015 as North America’s first fully digital hospital and we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians; giving them more time to spend with patients, to eliminate inefficiencies, and to reduce the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology and Community Connection frame our Research Strategy.At Humber River Health, we’re not hoping for a renaissance, we are making it happen. As part of our dynamic team, you can lead the way, as we continue our journey towards high reliability care!Do you love working with teams of diverse health professionals to solve old problems in new ways? Do you have solid facilitation, critical thinking, and stakeholder management skills? Come play a key role in ensuring the success of digital health innovations at Humber River Health.We have an exciting opportunity for a Quality Improvement Specialist to join our Clinical Innovation & Transformation (CI&T) team.Responsibilities:

• Facilitate the management, collection and analysis of clinical and non-clinical Hospital workflows and processes , as well as stakeholder engagement data to find opportunities for improvement as assigned
• Communicate pertinent trends in the data to leadership and / or applicable project stakeholders.
• Coach clinical/non-clinical colleagues on various data driven methods of improving and thinking about their workflows and processes, including on how stakeholders can assist on gathering and analyzing data and the changes resulting from analyses
• Support the Systems Development Life Cycle for digital solutions by facilitating requirements definition, solution design, validation testing and test-runs for new processes; gathering other pertinent information; and providing input into training/adoption material.
• Lead process and quality improvement and enhancement initiatives to increase operational efficiency and reliability, and reduce clinical and operational risks and costs
• Use gathered qualitative and quantitative data to identify opportunities for improvement, facilitate group discussions, develop and implement changes using change management practices
• Define, design, implement safe and efficient clinical and/or operational systems using Human Factors engineering principles, including:

• satisfaction with health care services, outcomes, and safety
• technologies, equipment, and process risk prevention
• Review best practices and evidence based health care literature to inform recommendations & selection of alternatives for clinical and non-clinical process improvements and/or required solutions
• Lead the development of workflow recommendations based on gathered data and best practice research, stakeholder interviews and engagement, in collaboration with the relevant parties
• Propose standard process approaches to leadership that can be implemented across the organization so as to reduce the amount of variability across common processes
• Present recommendations to stakeholders and / or process owners
• Design processes based on agreed upon recommendations, data gathered and best practices. Research, analyze, develop, and disseminate new knowledge regarding patient care and safety quality Improvement, risk reduction, and improving data driven decision-making
• Act as a change agent by providing leaders, teams, and departments with the most current process improvement, user-centered design and human factor methods and the tools to assist in transformation activities
• Engage leadership and stakeholders so as to obtain support and buy-in for changes during a project’s or initiative’s lifecycle
• Partner with management, project champions project coordinators, and process owners to align process improvement initiates with business objectives.
• Define, develop and evaluate performance metrics to analyze and determine process improvement success, which may include working with multiple stakeholders to ensure cohesive and attainable measures of success.

Requirements:

• Undergraduate degree in Engineering or Healthcare required or Graduate degree Engineering or Healthcare Administration preferred
• Professional Engineering (P. Eng.) license recognized by the Professional Engineers of Ontario (PEO) preferred
• Regulated Health Professional (e.g. RN, Clinical Psychologist, Pharmacist) or Physician licensed to practice by the Ontario College of Physicians and Surgeons preferred
• Minimum of 3 recent experience in leading patient experience quality improvement initiatives.
• Demonstrated computer skills using MS Office (Outlook, Word, Excel, PowerPoint, Visio, etc.)
• Experience in quality improvement science (e.g. Lean, Six Sigma, High Reliability), human factors engineering, service design, change/risk management, project management and statistical analysis required
• Demonstrated knowledge of emerging digital health technologies, with the capability to comprehend and implement them effectively
• Experience in ethnographic research preferred
• Experience in negotiation, facilitation, problem solving, decision-making, critical thinking, analysis, organization and time management, and interpersonal required
• Ability to be flexible and effectively work in busy environment with changing priorities and deadlines
• Demonstrated initiative in improving work skills and processes
• Excellent attendance and discipline free record required.

We thank all candidates that apply but only qualified candidates will be contacted for an interviewWhy choose Humber River Health?At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows as a Huron Consulting hospital. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health, is a priority. We encourage applicants from all equity-deserving groups, including but not limited to, individuals who identity as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.Please be advised that in order to be eligible for employment at Humber River Health, all new hires must have received a complete COVID-19 vaccination series approved by Health Canada AND have received their most recent dose of the COVID-19 vaccine at least 14 days prior to their first date of employment. Medical exemptions or any other kind of requested exemption based upon the Hospital’s obligations pursuant to the Ontario Human Rights Code will be considered on a case-by-case basis.
Humber River Health is a fully digital hospital in North West Toronto that is committed to changing the world of healthcare. They are focused on equity, inclusivity, and community engagement. They are seeking a Quality Improvement Specialist to join their team, responsible for managing, analyzing, and improving clinical and non-clinical workflows and processes. The ideal candidate should have experience in quality improvement, project management, and digital health technologies. Humber River Health offers a supportive work environment and is dedicated to high-quality patient care. They are committed to diversity and inclusion in their workforce. All new hires are required to have received a complete COVID-19 vaccination series approved by Health Canada.
Job Description

Our company is looking for a highly motivated and experienced Account Manager to join our team. The Account Manager will be responsible for developing strong relationships with clients, managing their accounts, and ensuring their needs are met.

Responsibilities:
– Develop and maintain relationships with clients
– Understand client needs and provide solutions
– Manage client accounts and ensure satisfaction
– Handle client inquiries and resolve any issues
– Meet sales targets and objectives
– Stay up-to-date on industry trends and developments

Requirements:
– Bachelor’s degree in Business or a related field
– Minimum 3 years of experience in account management
– Strong communication and interpersonal skills
– Excellent problem-solving abilities
– Ability to work independently and as part of a team

If you are a motivated individual who enjoys building relationships with clients and excels in a fast-paced environment, we would love to hear from you. Apply now to join our dynamic team.

Expected salary:

Job date: Wed, 12 Jun 2024 01:47:42 GMT