Company: Michaels Stores
Location: Terrebonne, QC
Job description: Store – LACHENAIE, QCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
- Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
- Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
- Plan and lead the execution of class and in-store events in accordance with Company programs
- Lead the omnichannel processes
- Manage and execute shrink and safety programs
- Assist with cash reconciliation and bank deposits
- Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
- Assist with the onboarding of new Team Members
- Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
- Serve as Manager on Duty (MOD)
- Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image; and serves as a role model for others
- Acknowledge customers, help locate the product and provide solutions
- Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
- Manage and execute the shrink and safety programs
- Cross train in Custom Framing selling and production
- In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager
Other duties as assignedPreferred Knowledge/Skills/AbilitiesPreferred Type of experience the job requires:
- Retail management experience preferred
Physical RequirementsWork Environment
- Ability to remain standing for long periods of time
- Ability to move throughout the store
- Regular bending, lifting, carrying, reaching, and stretching
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment
- If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
- Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings
Applicants in Canada must satisfy federal, provincial, and local legal requirements of the job.We’re here for the Makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!Michaels is an Equal Opportunity Employer. We are here for all Team Members and all Makers to create, innovate and be better together.To review a comprehensive list of benefits, please visit (MIKBenefits.com)
The store in LACHENAIE, QC aims to deliver a customer-centric shopping experience by managing front-end operations and expectations, leading omnichannel processes, and maintaining store recovery standards. This includes adhering to SOPs, managing compliance with laws and requirements, ensuring front end policies are followed, and achieving KPIs. Responsibilities also include planning and executing events, managing inventory processes, cash reconciliation, shrink and safety programs, and assisting with onboarding and training new team members. In addition, the role involves serving as Manager on Duty, interacting with customers positively, participating in truck unloading and stocking processes, cross-training in Custom Framing, and delivering high-quality custom framing solutions in select stores. Retail management experience is preferred, and physical requirements include the ability to stand for long periods, move throughout the store, lift heavy boxes, and access high shelves. The work environment is a public retail store with both climate-controlled and non-climate-controlled areas, some outdoor work, and varied work hours.
Job Description
Position: Front Desk Receptionist
Location: Montreal, QC
We are seeking a Front Desk Receptionist to join our team in Montreal. The ideal candidate will have excellent communication skills, be detail-oriented, and have a positive and professional attitude. The Front Desk Receptionist will be responsible for greeting visitors, answering and directing phone calls, and providing administrative support to various departments within the organization.
Key Responsibilities:
– Greet visitors and direct them to the appropriate person or department
– Answer and direct incoming phone calls
– Provide administrative support to various departments
– Manage and maintain office supplies
– Assist with scheduling appointments and meetings
– Coordinate travel arrangements for staff
– Perform other duties as assigned
Qualifications:
– High school diploma or equivalent
– Previous experience in a similar role preferred
– Excellent communication skills, both written and verbal
– Strong organizational and time management skills
– Proficient in Microsoft Office Suite
– Ability to multitask and work in a fast-paced environment
If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for the Front Desk Receptionist position at our Montreal office. We offer a competitive salary and benefits package, as well as opportunities for career growth and development.
Apply now to join our team!
Expected salary:
Job date: Sat, 06 Jul 2024 01:02:11 GMT